業務内容

顧客の現場での点検、修理、配送、およびそれに関連する事務作業

電話やメールでのお客様からの問い合わせに対応する。

主な顧客は日本全国の金属メーカーです。

求められる経験/スキル

• 会社内外の関係者と直接・間接的にコミュニケーションができること。
• 一般的な工具を扱えること。
• 一般的なコンピュータの知識
• 普通自動車免許を所持し、毎日車を運転できること。
• 英語のマニュアルを読む能力。海外の工場に英語で問い合わせる必要がある場合もあります。

望ましい経験/スキル

• 分析機器のサービスエンジニア、アプリケーションサポートの経験があること
• 金属材料の研究所や製造メーカーでの勤務経験、分光分析装置の使用経験があること

フィールドサービスエンジニアの魅力

フィールドサービスエンジニアの魅力は、お客様の声を直接聞き、それに対応することです。

企業、研究所、医療機関を含む幅広い顧客の問題に対して技術サポートを提供します。

時には、サポートだけでなく「提案ができるプロフェッショナル」としてお客様が頼りにできる存在になります。

それがサーモフィッシャーフィールドサービスエンジニアです。

また、サーモフィッシャーは非常に幅広い製品を取り扱っているため、さまざまな製品の知識を習得することが可能です。

業務の進め方

技術知識を共有し、スキルを磨くこと。誰かが困っているとすぐに助け合うこと。

サーモフィッシャーフィールドサービスエンジニアのポジションでは、チームワークを重視しています。

テクニカルサポートやフィールドマネージャーなど、異なる役割を持つスタッフがエンジニアをサポートするために協力し、フィールドサービスエンジニアが目の前のお客様に集中できるようにしています。

Thermo Fisher Scientific Inc. is a globally leading company in the field of science, with an annual revenue of approximately $40 billion. Our mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving laboratory efficiency, enhancing patient health through diagnostics, or developing and manufacturing life-changing therapies, we are here to support them. Through our industry-leading brands including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD, our distributed team of over 100,000 colleagues offers an unrivaled combination of innovative technologies, purchasing convenience, and pharmaceutical services. For more information, please visit www.thermofisher.com.

• Business Overview: As a Field Engineer, you will be responsible for the repair, periodic inspections, delivery, sales promotion of customer service items, and customer training for the analyzers manufactured and sold by our company.
• Job Responsibilities: Conduct inspections, repairs, and deliveries at customer sites, as well as associated clerical work. Respond to customer inquiries by phone and email. Our main customers are metal manufacturers throughout Japan.
• Required Experience/Skills: Ability to communicate directly and indirectly with relevant parties inside and outside the company. Proficiency in handling general tools. General computer knowledge. Must hold a regular driver's license and be able to drive a car daily. Ability to read manuals in English. There may be a need to communicate in English with overseas factories.
• Desired Experience/Skills: Experience as an analytical instrument service engineer, with expertise in application support. Work experience at pharmaceutical/chemical manufacturers or research institutes, and experience using FT-IR/Raman instruments.

Attractions of Field Service Engineers

The appeal of being a Field Service Engineer lies in directly listening to customers' voices and responding to their needs. We provide technical support for a wide range of customers, including companies, research institutes, and medical institutions. At times, we become a reliable presence that customers can rely on for professional proposals as well as support. That's what it means to be a Thermo Fisher Field Service Engineer. Additionally, Thermo Fisher offers an extensive range of products, providing opportunities to acquire knowledge across various product lines.

Approach to Work

Share technical knowledge and continuously improve skills. Help each other immediately when someone encounters difficulties. The position of Thermo Fisher Field Service Engineer emphasizes collaboration. Staff members with different roles, such as technical support and field managers, work together to support engineers, enabling Field Service Engineers to focus on the customer in front of them.