Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

At Thermo Fisher Scientific, you'll make a difference by assisting customers in important areas like cancer research, environmental protection, and food safety. Your work will have a real impact and we'll support your career goals.

How will you make an impact?

As a Field Service Engineer, you will be leading all aspects of field service support, customer relationship management, and providing detailed reports to the customer. The successful candidate will deliver comprehensive services on chromatography and mass spectrometry equipment systems (LCMS), including installation, repairs, preventative maintenance, and instrument qualifications. You will also collaborate with the Service Team to ensure technical expertise is provided to customers, resulting in high-quality outcomes and customer happiness.

• Perform on-site installation, repair, preventative maintenance, qualification, and validation of LCMS equipment at various customer labs across the region.
• Provide phone, augmented reality, and live support to resolve customer service requests.
• Maintain schedule, track service calls, manage personal parts inventories, and develop accurate service reports.
• Responsible for diagnosing customer's LCMS issues by applying instrument performance reports, field representative documents, and diagnostic reports.
• Perform repair, replacement, or other corrective actions.
• Coordinate problem resolution with factory engineering, customer service, and other personnel to expedite repairs.
• Report technical problems and trends affecting future design, production, service, and maintenance processes, and recommend modifications to eliminate future problems.
• Provide a communication link between the customer and the company to help ensure effective service.
• Regularly attend factory-provided technical and service training on the newest and latest LCMS products developed by Thermo Fisher Scientific.
• Complete training, service reports, expense reports, company-provided car maintenance and mileage reporting, as well as other various administrative tasks.
• Other duties may be assigned.

• Required BS and/or graduate degree in Sciences, Engineering, Electronics, or equivalent experience.

• 3+ years with hands-on experience operating analytical equipment,
• Experience with analytical instrumentation preferred.

• Must have a valid driver's license.
• Ability to travel 20-50% overnight domestic travel.
• Ability to work overtime and/or outside regular business hours, and/or on-call work.
• Regularly lift and/or move up to 50 pounds

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount