Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Various outside weather conditions, Will work with hazardous/toxic materials

Job Description

Job Description

Join the Thermo Fisher Scientific team and make a global impact through meaningful work. Help solve tough challenges like protecting the environment and finding cures for cancer.

Division Specific Information:

Unity Lab Services, a part of Thermo Fisher Scientific, provides coordinated solutions, instrument, and enterprise services to our customers.

• Perform on-site installation, repair, preventative maintenance, and qualification of instrumentation
• Must be client-focused, working in conjunction with Professional Services and outsourcing functions.
• Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
• Reviews reports and documentation from customers and inspects malfunctioning product to determine nature and scope of problem.
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Analyzes instrument generated chemistry and performance reports of technical issues to recommend factory modifications that eliminate future events of the same issue.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers (Chemists).
• Show and demonstrate progression in training and certification for advanced products.
• Other duties may be assigned.

• Bachelor's Degree in Chemistry, Sciences or related field preferred, although equivalent experience will also be considered.

• 4+ years hands-on experience as a Service Engineer is preferred, particularly working with analytical instrumentation
• Hands-on experience with Gas Chromatography, Liquid Chromatography, Ion Chromatography, Mass Spectrometry instrumentation (GC, HPLC, IC, MS) preferred

• Effective interpersonal skills and establishing good customer rapport are essential
• Strong communication skills
• Ability to prioritize service requests and produce clear and concise documentation
• Must be available for travel daily as required, and up to 50% overnight travel
• Ability to lift 40 lbs.
• Ability to stand for long periods of time
• Ability to work overtime
• Must have a valid driver's license

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount