Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Able to lift 40 lbs. without assistance, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Field Service Engineer II

NY, NJ, US, Full-Time Internal/External

Come join Thermo Fisher Scientific Inc., the world leader in serving science! We are currently seeking an exceptional Engineer II, Field Service to join our team. As an Engineer II, Field Service, you will play a crucial role in providing world-class service to our customers and supporting their scientific breakthroughs for a cleaner, safer, and healthier world.

In this role, you will work closely with the regional service manager and be responsible for delivering comprehensive services on optical emission spectroscopy (OES), x-ray fluorescence (XRF), and x-ray diffraction (XRD) systems. Your tasks will involve installation, repairs, preventive maintenance, instrument qualifications, as well as interacting with customers and collaborating with various teams such as sales, technical support, and engineering.

• Perform on-site installation, repair, maintenance, qualification, and validation of optical emission spectroscopy, x-ray fluorescence, and x-ray diffraction systems.
• Use customer management software to keep track of service calls, manage parts inventories, and complete job tasks.
• Inspect malfunctioning products, analyze inspection findings to resolve source of the problem, and recommend repair, replacement, or other corrective action.
• Serve as a communication link between the customer and the company to ensure effective service delivery.
• Develop and conduct training on the safe operations of the equipment and demonstrate skills to trainees, including both team members and customers.

• High school diploma or equivalent experience, with a strong preference for a Bachelor's degree in Sciences, Engineering, or a related field. Equivalent experience will also be considered.
• 3 or more years of hands-on experience as a Service Engineer, particularly working with analytical instrumentation. Working experience with optical emission spectroscopy, x-ray fluorescence, and x-ray diffraction is a strong plus.

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount