Job Description

• Field Service and Application Engineer When you are part of Thermo Fisher Scientific, you will do ambitious work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $30 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
• Who we are:
  
  The Chemical Analysis Division (CAD) provides a diverse mix of analytical instruments and associated services to a broad range markets including Safety and Security, Environmental, Food Safety, Energy, Mining, Life Science Manufacturing and Recycling to name a few. The instruments are deployed in the field and on the line, in challenging environments where customers put a premium on robustness, reliability and ease of use. They allow them to make decisions where they operate and streamline their businesses. CAD is a division with a global footprint, broad product portfolio and diverse customer base.

• Represent our company in a positive, professional manner in all dealings with Thermo Fisher Scientific customers, both external and internal.
• Own and deliver service commitments and complete application related service activities, installations, data analysis, full calibrations, corrective and preventative maintenance, training, radiation services, remote technical support, other field and remote services (mostly throughout EMEA region, and sporadically globally when required).
• Provide Application, Field and Technical Support services for Gauging systems during pre and post equipment sale phase
• Provide remote and on-site services within agreed conditions and set accurate priorities.
• Service reporting, documentation and creation of protocols to specification based on internal and customer needs.
• Maintain high level of customer allegiance by building strong customer relationships and promoting excellent customer experience.
• Partner with our commercial colleagues to deliver and implement systems in profitable manner, exceeding customer expectations
• Help with continuous improvement applying our Practical Process Improvement Business System
• Other duties and possible extension of business responsibilities as the need arises

• Diploma or equivalent education in electronic or electrical engineering or mechanical engineering or any other engineering diploma.

• Min 2 years field work experience delivering technical services and/or application support.
• Preferable material science and/or process engineering and/or automation field expertise/experience.
• Preferable knowledge in Online Non-Contact Measurement Gauges and/or Lithium Ion Batteries industrial processes.
• Outstanding troubleshooting skills, passionate about electromechanical, software and application issues.
• Demonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation and Involvement.

• Excellent interpersonal communication both written and oral in English.
• The ability to speak German would be advantageous.
• Strong electrical and/or electronic and/or mechanical background.
• Knowledge of interfaces, Ethernet, profibus, profinet, fibre optic desirable.
• Ability to work proficiently with customers and colleagues in difficult and complex situations.
• Ability to understand, read and interpret technical drawings.
• Customer friendliness and professional demeanor.
• PC literacy including MS Office and Outlook, Excel, Matlab or EzCal
• Ability to travel, both domestic and internationally (mostly throughout EMEA region, and sporadically globally when required) up to 75%.
• Radiation knowledge would be advantageous.
• Comfortable using hand and electrical tools.
• Valid driver's license.

• Job with an innovative, forward-looking employer.
• Outstanding development and career prospects in a globally growing company.
• Culture based on integrity, dedication and innovation.
• Excellent training opportunities; attractive, comprehensive remuneration package and company benefits.