Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Discover Impactful Work

The North American Field Applications position is a part of the NA Human Identification Organization and provides training and support to HID customers. The Field Applications team is responsible to demonstrate, optimize, and sustain HID solutions to ensure customer success. If you are interested in being a member of a technical team in a multifaceted customer environment, then this opportunity may appeal to you.

• Coordinates and delivers new product customer training in the application, operation, troubleshooting, maintenance of chemistry, instrumentation, and software products for human identification.
• Troubleshoots issues related to workflow, assay, software and/or instrumentation.
• Interprets customer needs and identifies resolution pathways that may include technical support, sales, service, R&D, or other functions.
• Develops and maintains effective customer relationships.
• Helps to ensure product usage and supporting key account and strategic sales efforts through technical presentations and demonstrations.
• Provides strategic and competitive feedback to Marketing and product development teams, and independently leads or manages product testing at customer sites.
• Develops and improves processes that support our mission of building a customer training and support organization.

• Bachelor's degree in biology, forensic sciences or equivalent required. human identification, application customer support for regulated market or equivalent experience.
• Master's degree preferred.

• A minimum of 3 years of forensic human identification experience.
• Prior field experience supporting customers in an applied and regulated technical field required.
• Confirmed experience using TFS, Applied Biosystems assays and systems.
• Experience with liquid handling robotics preferred.

• Outstanding problem solving, interpersonal and account leadership skills in a commercial environment.
• Demonstrated written and verbal communication and training skills.
• Dedication to providing outstanding customer service.
• Ability to respond quickly to changing needs and adapt as needed to meet new challenges.
• Strong influencing skills to empower others at all levels of the organization.
• Takes ownership and accountability to achieve the accurate team output.
• Travel up to 75%.