Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cold Room/Freezers -22degrees, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Clinical Application Development Specialist

We are currently looking for a Clinical Applications Development Specialist with a background in Next Generation Sequencing and Diagnostics Informatics to join our team. You would join a field-based team focused on supporting the clinical testing market.

Responsibilities

Develop Thermo Fisher business and relationship by providing:

• Primary support for Clinical Applications Development our Thermo Fisher Scientific / Ion Torrent product portfolio (mainly NGS) including the development of customer and internal technical training material.
• Support and develop IVD products, including Oncomine Target Test, globally.
• Support the continued development of the Oncomine Target Test and Oncomine Express test by working with our Pharma partners as member of Internal Content Development team.
• Work as part of internal core team to develop service and support plans for new NGS assays and products.
• Responsible for enhancing customer value/satisfaction by aligning complex product solutions and services with key customer initiatives.
• Maintain relationships with key Thermo Fisher Scientific core team partners!

• Provide on-site training until customers are certified and proficient using Oncomine Target Test and other IVD assays in their labs.
• Develop Service and Support plan for new products as a member of core product development team.
• Troubleshooting of NGS systems and assays to support customers.
• Provide technical and applications assistance in response to customer inquiries, specifically PGM Dx.
• Building internal and external training materials.
• Work in collaboration with the Program Management and Project Core teams to set up the best support strategy for each customer site.
• Build positive relationships with customers.
• Maintain consistent and structured communication with counterparts and articulate summarized communication to Manager on a periodic basis.
• Align with other teams in the company on a regular basis.
• Estimated 50-75% travel.

• BA/BS (with experience) or MS degree in Life Sciences, PhD preferred.
• Experience in NGS sequencing, Capillary Electrophoresis, qPCR, and RT-PCR (experience with PGM or PGM Dx desirable)
• Understanding of healthcare industry standards, guidelines, and environments.
• A technically savvy individual who can assess customer clinical needs and implement training and experimental approaches to ensure customer success.
• Previous experience as application specialist desirable (NGS experience desirable)
• Excellent communication and influencing skills.
• A problem solver with tried ability to overcome technical hurdles.
• Ability to understand and articulate complex scientific literature and use extensive complex clinical data.
• Strong instructing skills and the ability to create trainings and training materials.
• Strong drive for success.
• Medical background, laboratory experience, and/or managed care.