Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift

Job Description

The Field Application Specialist will travel to customer facilities (ex: hospitals and clinical labs) to provide microbiology instrument and consumable product training and support. Assist with technical product literature, training resources, and technical investigations when needed.

Key Responsibilities:

• Provide training at the customer site on product use and instrument operation, including troubleshooting
• Provide post training follow up to ensure customer expectations are exceeded
• Development of internal and external training materials
• Interpret customers' needs and clarify responsibilities for problem resolution of field support, sales, customer support or technical support
• Manage training schedule and independently book travel arrangements
• Schedule training at customer sites
• Ensure high customer satisfaction through improving their experience with our products
• Coordinate technical teleconferences
• Provide assistance to sales and marketing through training, defining customer requirements, and assisting with customer requested customizations

• Bachelor degree in applicable field with solid understanding of microbiology and microbiology lab practices
• Ability to troubleshoot mechanical and software problems
• Demonstrate highly developed verbal, written, and presentation skills
• Clearly communicate directions
• Highly developed organization skills
• Understanding of good laboratory practice and techniques
• Proficiency in computer applications
• Ability to travel 80% - 100% during peak periods and with as little as 24 hours notice
• Ability to work independently with little supervision from a home office

• Proven understanding of AST
• Knowledge of FDA Regulations and understanding of CLSI, CAP and CLIA requirements relating to customer needs
• History of providing training or teaching /instruction

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount