Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

As the Executive Director General Partner, you will be accountable for the strategic direction across assigned developing partnership account(s) working closely with a commercial Group Leader to focus on accelerating the growth and expanding the relationship of these biopharmaceutical customers into strategic partnership accounts.

We are seeking candidates based in NY, NJ, PA and MA.

This role will provide consultation, direction, and leadership to functional leads and employees to ensure commercial excellence, consistency, quality, innovation and learning across the portfolio of work inclusive of operational and financial targets. Provides an important interface with the client and with other departments internally on all aspects of assigned partnership account(s).

• Relationship Management: Cultivate and expand deep relationships at the highest levels within the account working in close coordination with your direct reports. Establish and drive customer loyalty and Customer Delight, including proactively engaging customers with insight on industry trends and potential challenges coupled with mitigation strategies. Drive engagement between Executive Sponsor and other senior executives within broader Thermo Fisher leadership to foster deep trust and confidence in CRG's offerings while gaining business insights to accelerate expansion. Connect individuals and identify new account areas for potential footprint expansion. Build and strengthen client advocacy and engagement at the highest account organizational levels. Establish robust CRG stakeholder management across all business units and maintain active account plan. Proactively solicits feedback from internal and external stakeholders to capture business intelligence within account plan for all account team members to share intelligence, best practices, and competitive differentiation.

• Account Ownership: Drive team to achieve target within CDSD and all CRG business units. Central point of contact for client across all CRG. Internally, acts as client subject matter expert based off of collective team intelligence. Proactively engages and drive internal stakeholders across the TMO organization (CRG, PSG, other groups), direct reports, and business partners (Finance, Legal, Sales, Operational Delivery, Governance) to ensure clear customer accountability, timelines and operational and commercial goals are achieved. Develop optimal outsourcing solutions (i.e. non-billable resource allocation, synergy capabilities, FSP, etc). One point of contact for internal and external communication. Coach CDSD and Deve Ops direct reports on proposals, bid defenses and partnership pursuits. Expand existing commercial presence to grow account into strategic partner. Develops Growth Strategies: Identifies key areas of strategic expansion and drives proactive selling across all business units within CRG and across PSG. Collaborates therapeutic unit leadership to develop strategic development and execution of account growth plan with emphasis on enterprise level view of aligning capabilities to account needs. Develops novel and innovative commercial solutions (including commercial constructs, financial incentive structures, operational models). Proactively identify and address financial concerns aligned with customer needs while emphasizing TMO's market differentiation. Develops strong working relationships with internal operational, commercial and finance partners to execute according to plan. Prioritize top revenue generation are identified and maximize to increase market penetration.

• Operational quality and efficiency: Enterprise champion collaborating effectively with direct reports and operational colleagues to ensure exquisite operational delivery, exceed operational milestones while maintaining expected levels of quality and rigor. Coach Dev Ops and others to proactively address potential challenges and issues while optimizing existing operating models to support more efficient ways of working. Drive incumbency so client has efficiency benefits.

• • Innovation: Leverage collective relationship to identify customer needs to inform innovation and investment strategies. Demonstrates a deep understanding of the client's market position, needs, and competitive landscape consistently with ability to influence internal commercial, technological and operational innovation to proactively reduce gaps and drive transformation. Deeply understand industry trends to inform clients. Challenge enterprise on client needs to force innovation discussion and application to proactively reduce gaps and drive process improvements.

• • Team Management: recruit, train, and manage the high-performing account team, including business development and development operations. Foster a collaborative and motivated environment focused on accountability for results, client advocacy and innovative problem solving by providing rigorous oversight, coaching and guidance to maximize individual and team performance using Challenger methodology. Ensure consistent delivery for each business development representative of top-line sales goals and targeted profit contribution. Correctly use Salesforce.

• A bachelor's degree in business administration, sales, or a related field is the required minimum education; MBA or advanced degree is preferred.
• Previous experience that provides the knowledge, skills, and abilities to perform the job comparable to 8+ years; strong preference for experience in a CRO, Pharmaceutical or Medical Device sales industry.
• Proven sales history with breadth of domestic geographic responsibility and 5+ years of account management experience. In some cases, an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

• Demonstrated success in a similar commercial leadership role that has consistently achieved and exceeded commercial targets.
• In-depth knowledge of the CRO industry and clinical trial processes, including regulatory requirements and best practices. Strong understanding of complex technical requirements and the ability to effectively communicate technical information to both technical and non-technical stakeholders.
• Excellent leadership and communication skills, with the ability to effectively collaborate, cultivate and influence stakeholders across functions and at all levels. Executive presence with ability to build and foster senior level customer relationships.
• Demonstrates robust judgment, problem solving and decision making; Ability to apply critical and analytical thinking and business acumen to develop effective solutions.
• A "big-picture" thinker with the ability to contribute meaningfully to strategic discussions while also remaining attuned to the details required for successful operational execution.
• Ability to create constructive tension with customers by identifying customer challenges and potential gaps, designing customized solutions and messaging to influence customer behavior and influence the buying process
• Understanding of management, planning, organizing and resourcing skills and managing priorities. A high tolerance for ambiguity and the ability to navigate complexity
• Great communicator and negotiator, able to develop shared perspectives and achieve actionable results through others.
• Ability to handle complex situations and multiple responsibilities simultaneously mixing long term projects with the urgency of immediate demands on the operations.
• Demonstrated analytical skills with the ability to judge situations accurately and quickly, grasping complexities, identifying key issues and applying sound judgment.
• Ability to quickly and effectively build credibility and strong relationships at all levels
• Strategic thinker with ability to uncover and understand customer needs and construct novel enterprise level solutions to address customer needs
• Must show the ability to demonstrate the Thermo Fisher values (The Four I's) - Integrity, Intensity, Innovation, and Involvement

• Work is performed in an office environment with exposure to electrical office equipment.
• Travel, both domestic and international.
• Interaction with clients/associates required.
• Long varied hours required occasionally.

• Frequently stationary for 6-8 hours per day
• Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
• Moderate mobility required.
• Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.
• Ability to access and use a variety of computer software developed both in-house and offthe-shelf.
• Ability to apply abstract principles to solve complex conceptual issues. Requires multiple periods of intense concentration.
• Performs a wide range of complex tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence.
• Regular and consistent attendance.