Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Position Summary:

• Responsible to deliver all Service activities (which might include: Installation including related customer introduction, Repairs, Maintenance Services, Validation Services, Depot Repair, Hot Lines etc..) on LSMS products for achieving:
  • Satisfied customer becoming committed customers
  • The highest first time fix rates / the lowest mean time to repair
  • Lowest repeated call rates
• Gives to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices (as they are described)

• Performs all Service Activities in line with internal rules and customer regulations
• Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customer's expectation and making them successful by using TMO instruments. Actively promote our contract products.
• Always ensure highest professional relationship with our customer base to achieve customer dedication and advance issues if necessary to tackle critical tasks in the fastest way possible. Follow our ethical business conduct guidance.
• Is responsible to handle the company's assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc..
• Optimize the own work schedule by coordinating with all the vital partners for service planning/scheduling (Dispatching function, Team Leader, others).
• Assures alignment of all activities at the customer site with the rest of TMO and advises other part of TMO of important information with respect to our customers (e.g. information about new purchases to sales/lead generation)

• Professional background in Chemistry/Engineering or related subjects
• Minimum 2-5 years experience servicing analytical equipment or equivalent applications specialist experience.
• Strong problem solving skills
• Good interpersonal skills, ability to work across all levels, functions and regions
• Handle multiple tasks with different priorities

• Excellent interpersonal, self-motivational and negotiating skills
• PC skills
• Driving License
• Willingness to travel mainly within the appointed region but frequently as well through Europe/European Territory. For training or special calls, international traveling including all EMEA Territory and the US is required.
• Good English skills, both verbal and written

• Driving License
• Willingness to travel mainly within the appointed region but frequently as well through Europe/European Territory. For training or special calls, international traveling including all EMEA Territory and the US is required.
• Good English skills, both verbal and written