Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift
Job Description
Join Thermo Fisher Scientific and make a difference by contributing to vital causes like cancer research, environmental protection, and food safety. Your work will have a tangible impact and help you reach your professional goals.
Location/Division Specific Information
US - Albuquerque, NM - Remote. This role supports customers in the Albuquerque area Monday through Friday. Residency in the surrounding Albuquerque area is required.
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Travel needed approximately 25% to customer sites in nearby states.
Materials and Structural Analysis Division - Electron Microscopy business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase efficiency, and ultimately change the world. The M&SA EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.
Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.
How will you make an impact?
The Field Service Engineer is responsible for installing, servicing, and repairing high-tech equipment and systems for our Strategic Account customers. They also provide customer training and support, and serve as a company representative for projects. On-site installation of electron microscopy systems is a key part of the role.
This position is ideal for an expert service engineer wanting to be involved with a diverse team.
- Conduct on-site scheduled planned maintenance visits
- Provide repair support for customers and other field service personnel
- Cultivate and develop positive working relationships with customers, system users and company personnel
- Complete technical training, as needed
- Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
- Complete and submit field service reports
- Be able to perform PM on assigned tools
- Partner with colleagues to acquire technical knowledge to problem-solve systems solutions
- Provide training for customers and users on system maintenance
- Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
- Provide feedback for various reports including identifying and isolating problems with system
- Act as a subject authority and resource for training
Keys to Success:
Education
- Bachelor's degree preferred or equivalent experience in electronic systems
Experience
- 3 yrs min. experience of hands-on technical experience installing, repairing and calibrating sophisticated analysis tools such as SEM, TEM, FIB or similar systems preferred
- Must have a detailed understanding and extensive experience solving ultra-high vacuum and high voltage systems.
Knowledge, Skills, Abilities
- Ability to solidify relationships with customers
- Strong communication skills are required; English proficiency is a must.
- Ability to resolve sophisticated systems and subsystems down to component level
- Literate in MS DOS and Windows software environments
- Able to read and interpret schematics
- Physical requirements include the ability to lift up to 50 lbs.
- Ability to secure entrance to US Government laboratories and facilities, if required
- Must possess a valid driver's license
- Valid passport and travel regionally - 25% domestic travel to nearby states as need
At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and give to our mission-enabling our customers to make the world healthier, cleaner and safer.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.