Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Able to lift 40 lbs. without assistance, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Loud Noises (Equipment/Machinery), Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materials

Job Description

Environmental Conditions

Able to lift 40 lbs. without assistance, Loud Noises (Equipment/Machinery), Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

• Work closely with teams from different departments to effectively implement new products and service strategies.
• Compete in a fast-paced environment to deliver exceptional service and support to our valued customers.
• Perform meticulous diagnostic assessments, proactive maintenance, and preventive measures.
• Provide technical expertise and support to customers, ensuring their equipment operates at peak performance.
• Strictly adhere to all safety procedures and protocols.
• Provides onsite commissioning of instruments, repairs, upgrades, updates, and preventive maintenance.
• Displays integrity, understanding, tact, fairness, and technical knowledge in all customer interactions.
• Collaborates with internal partners to resolve customer issues and improve processes.
• Follows policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, trunk stock management, etc.
• Maintains technical proficiency level for servicing our instrument line-up by reviewing instrument manuals/technical documents, attending trainings, and participation in team meetings.
• Train new team members. Document training materials for future use.

• Bachelor's degree in engineering, biology, chemistry, or a related field. Equivalent work experience and knowledge can substitute.
• Typically requires approximately 2+ years hands on technical experience installing, solving, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober, or similar systems.
• Proven ability to diagnose and repair complex scientific equipment.
• Exceptional communication and interpersonal skills.
• Strong problem-solving and analytical abilities.