Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Able to lift 40 lbs. without assistance

Job Description

When you're part of Thermo Fisher Scientific, you'll do daring work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Location/Division Specific Information

The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.

• Corporate organization
• Overview of our instruments
• Inside the Titan Transmission Electron Microscope
• How to make a microscope

• As the primary regional field service engineer, ensure customer needs are met applying appropriate resources
• Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure proper working order
• Conduct on-site scheduled planned maintenance visits
• Provide troubleshooting and repair support for customers and other field service personnel
• Cultivate and develop positive working relationships with customers, system users and company personnel
• Successfully complete technical training, as required; identify and successfully complete specialist training based on microscopes in the region
• Proactively seek out additional learning opportunities both inside and outside of the region
• Work informally with an applications engineer or attend an applications course to gain sophisticated knowledge
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
• Complete and submit field service reports
• Be able to perform Preventative Maintenance on assigned tools
• Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions
• Provide training for customers and users on system maintenance
• Make yourself available to train and mentor new field service engineers
• Provide feedback to product quality teams
• Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
• Provide recommendations for various reports including identifying and isolating unique problems with system

• Operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required.
• Experience with Ultra High Vacuum (UHV) a plus but not required.
• Experience operating O-scopes, digital voltmeter and logical problem solving.

• Demonstrated ability to lead complex technical issues
• Ability to partner effectively with customers and colleagues
• Excellent interpersonal communication, teamwork/building, time management, organizational, problem solving, conflict management and customer service skills
• Ability to work under pressure, with a consistent record to make decisions with minimal direct supervision.
• Able to display a high level of confidentiality for both customer and Thermo Fisher Scientific.
• Must be willing to travel 25-50% of the time.
• Must possess a valid driver's license and passport and travel regionally and internationally as the need arises.

• Extensive walking may be required.
• May work at customer locations, in office environment to include cubicles and/or in laboratory environments.
• Must be able to secure entrance to US Government laboratories and facilities
• Potentially pass through areas where chemical-based allergens may be in use (such as penicillin, tetracycline, etc)
• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, safety glasses, steel toe shoes, and/or bump hats.
• Physical requirements include the ability to lift up to 50 lbs.