Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed

Job Description

Engineer II, Field Service

About Thermo Fisher Scientific

Thermofisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $42B and 125,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Through our premier brands - Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific and Unity Lab Services - we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support.

• Perform field service activities, including on-site installation, upgrades, preventive maintenance, and system repairs.
• Solve a wide range of hardware and/or software problems of varying complexity.
• Coordinate work schedule with colleagues, service operations, and management.
• Instruct customers on the use of our instruments to ensure safe and effective operations.
• Provide proactive and responsive technical support via telephone and email, ensuring successful customer use of our instrumentation.
• Produce accurate and timely reports, including service and expense reports.
• Ensure the highest level of Customer Experience, driving customer satisfaction and loyalty.
• Provide sales leads to account managers.
• Provide feedback to support teams for documentation improvement and procedure updates.

• BEng or MEng degree or equivalent qualification in mechatronics, electronics/engineering, or relevant experience in a high-tech environment.
• Strong analytical problem-solving abilities.
• Excellent hand-eye coordination and manual dexterity.
• Proficiency in IT skills, including TCP/IP networking.
• Valid driving license.
• Excellent communication skills, both verbal and written.
• Independent, customer-centric, and focused on delivering exceptional service.
• Highly organized, with the ability to handle administrative work, service reports, and customer queries even in fast-paced field environments.
• A cooperative individual who can effectively work from a distance and establish connections with colleagues in the area.
• Ability to comprehend the business implications of your actions, with a focus on commercial aspects.
• A natural curiosity to stay up to date with technology and IT trends.
• Self-motivated and eager to take on challenges.