Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Various outside weather conditions

Job Description

Position Summary

As an Engineer II, Field Service at Thermo Fisher Scientific, you'll be at the forefront of our mission to deliver world-class service to our customers. This is an outstanding opportunity to work with dedicated individuals and brand new technology. Your hard-working nature will help us continue to compete as a pioneer in the scientific community.

Key Responsibilities

• Provide technical service, installation, operation, training, demonstration, and repair of GCMS, GC analyzers, GC equipment, and HPLC to Thermo Fisher customers.
• Demonstrate excellent technical proficiency in the Gas Chromatography product line.
• Install products at client premises and demonstrate features related to 21 CFR compliance under the CDS software.
• Deliver training and technical advice on instrument use, ensuring optimum performance.
• Investigate difficulties, tackle faults, and provide solutions or arrange for repairs.
• Act as a communication link between customers and Sales and Marketing teams.
• Monitor repairs, suggest product improvements, and provide regular customer visits.
• Assist with spare parts requirement monitoring and equipment maintenance.
• Achieve assigned spares and service revenue targets by promoting contracts, PM kits, instrument upgrades, and software upgrades.
• Travel extensively within the territory and potentially outside territory if required.

• Proven experience in a field service engineering role within the scientific industry.
• Strong technical knowledge of GCMS, GC analyzers, GC equipment, and HPLC.
• Outstanding troubleshooting and problem-solving skills.
• Ability to communicate effectively with diverse teams and customers.
• Willingness to travel extensively.