Work Schedule
Other
Environmental Conditions
Office
Job Description
[About Us]
Thermo Fisher Scientific Incorporated is headquartered in Waltham, Massachusetts, USA and has a global workforce of 80,000 employees. With total revenues of $30 billion and research and development expenses of $800 million, our brands, Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, and Unity Lab Services, are widely recognized in various fields worldwide. We provide a wide range of services including foundational and applied training, product development, quality management and assurance, safety and security, as well as healthcare, pharmaceutical, and biopharmaceutical solutions to our customers.
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[Crucial Duties and Responsibilities]
As a Field Engineer, your responsibilities will include repairing, maintaining, installing, and promoting sales of analytical and diagnostic instruments and other customer service items manufactured and sold by our company. This includes onsite installation of sophisticated equipment and systems, regular maintenance visits, fixing and support, assistance to other team members, crafting and submitting work reports, providing user training on system maintenance, providing feedback to the global product quality team, updating and modifying service process documents, identifying and reporting specific issues related to business processes, and acting as an authority in problem-solving and conducting training activities.
[Job Description]
Targeted Devices:
- Atomic Absorption Spectrometer (AA)
- Inductively Coupled Plasma Optical Emission Spectrometer(ICP-OES)
- Inductively Coupled Plasma Mass Spectrometer (ICP-MS)
[Responsibilities]
You will be involved in a significant portion of the services provided to customers after the installation of the devices. Your role will be to give to improving customer happiness, promoting device upgrades, and driving improvements in service sales. Specific responsibilities include:
- Installation and operation instructions for the devices
- Fixing and repairs
- Inspection and validation tasks
- Proposing maintenance contracts, paid repairs, and upgrades tailored to customer needs
[Required Skills]
If you have any of the following skills, we will provide product knowledge training through on-the-job training (OJT). Please feel free to contact us.
- Specialization in chemistry, electrical engineering, mechanical engineering, or related fields
- Experience as a service engineer for any type of product
- Experience using any type of analytical equipment as a user
- Enjoyment in sharing and solving customer problems
- Ability to communicate optimally with internal teams, customers, and partner companies
- English proficiency at a level where you can read English manuals and receive training
- Adaptability to handle various products
- Ability to logically and clearly explain information to customers