Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Job Description

This role requires the individual to be based in Manhattan, NY and must be able to travel to customer sites. A company vehicle will not be provided.

Position Objective:

The Field Service Engineer (FSE) performs customer installs, repairs, and preventative maintenance on a variety of laboratory instruments in assigned territory. The FSE positively interacts with customers to tackle technical problems and identify areas to improve their work.

Essential Functions:

• Provides onsite installation of instruments, upgrades, updates, repairs, and planned maintenance service
• Displays integrity, understanding, tact, fairness, and technical knowledge in all customer interactions
• Achieves specified revenue targets while satisfying customers from instrument repair, installs, and PM's
• Interacts with customers to offer and close the sale of service contracts and other service products
• Collaborates with internal partners to resolve customer issues and improve processes
• Demonstrates proficiency in Remote Service Dispatch (RSD), problem resolution, and documentation by adhering to reporting responsibilities for Escalation, Field Problem Report (FPR), and Field Service Report (FSR) submissions.
• Is familiar with and follows policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
• Performs Qualification & Validation Products at customer sites
• Maintains their technical competency level servicing new instruments and problems by attending trainings, staff meetings, and remaining up to speed on new products, markets, customers, and competitors
• Manages travel expenses and follows Life Technologies travel policies and guidelines
• May be required to perform other related duties as required and/or assigned

• Minimum of 3+ years of relevant experience in a related science, engineering, and/or customer-facing role
• Uses effective questioning to identify customer needs
• Exercises judgment setting work priorities and identifies next steps
• Functions well with limited supervision
• Participates as a positive influence to the team
• Quickly adapts to change with positive and constructive feedback

• Experience in a clinical, diagnostics, and/or other regulated environment
• Demonstrates a proactive approach in acquiring knowledge and comprehending IT systems and processes.
• Experience in related product applications

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount