Work Schedule
Other
Environmental Conditions
Office
Job Description
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
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Job Title: DUTCH Senior Customer Service Representative - Dispatch
Location: Budapest/Hungary
Employment Type: Full-time
DUTCH speaking Senior Customer Service Representative, Dispatch
Location: Budapest
How will you make an impact?
When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.
As a Front Office Representative B2B, you will be a part of a diverse team that speaks over 12 languages and build a friendly and upbeat working environment. This position is a phenomenal fit for people who enjoy working in an international setting, whereby a wide range of administrative tasks are fulfilled. Based at our brand-new Shared Service Center in Budapest, your team provides internal support to Thermo Fisher partners and the field engineering team and delivers professional service and excellence in a high-volume diverse back-office environment.
What we offer?
- A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the demeanour of giving back to our environment are highly valued.
- Learning opportunities like (inhouse trainings/language courses) or other development opportunities to flourish your career or thrive your personality.
- If you join, you could include yourself into our supportive and caring social communities and networks.
- Competitive wage and benefits package including cafeteria, medical insurance, pension, hybrid working model.
What will you do?
- Acting as First Point of Contact for our customers and providing efficient solutions to their issues, dealing with queries mainly via email (90%) and phone (10%) regarding Business to Business (B2B)
- Create and assign tickets in the ticketing systems
- Maintain customer databases
- Create and maintain equipment record
- Creating innovative ideas for the team and company
- Cross supporting different teams, if required
How will you get here?
- 1+ years' customer service experience is essential
- Requires a high school graduate, a bachelor's degree is preferred
- Dutch C1 level (written and spoken) and proficiency of English
- Competent Microsoft Office user
- Strong written and verbal communication skills
- Good problem-solving skill and result oriented demeanour
- Display attention to detail and accuracy in the workplace
- Good organizational skills and the ability to prioritize effectively
At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.
Please also join to our Talent community and get more information about the great opportunities in the future.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.