Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Key Responsibilities

• Perform all processes in accordance with established procedures and cGMP standards.
• Demonstrate strong ownership of the Drug Supply Associate work process.
• Always ensure the flawless distribution of quality products.
• Effectively communicate with other departments to foster collaboration.
• Complete regular reports as required by management or clients, pertaining to relevant work areas.
• Maintain accurate documentation for all processes conducted or performed.
• Assist management in any other matters as required.

• Process all shipping orders in a timely manner.
• Manage distribution schedules strictly.
• Complete the distribution checklist according to project instructions.
• Prepare relevant documents according to country requirements and client instructions.
• Complete documentation and update computer systems accurately and appropriately.
• Proactively track and trace orders to ensure timely delivery of distribution orders, advising of any delays while maintaining visibility until completion.
• Communicate primarily with investigator sites regarding any issues with distribution.
• Coordinate shipment return requests in accordance with project requirements.
• Manage overseas shipments and communicate with service vendors (Patheon).
• Responsible for crafting shipping documents and screening denied parties via the internal system for overseas shipments.

• Responsible for generating monthly internal closing reports, including critical metrics (OPS, DSA).
• Perform operation data analysis (distribution, inbound/outbound, etc).

• Manage shipping material inventory (TTU, shipment boxes, buffering, etc).
• Responsible for the procurement of operation materials.

• Update contact listings, checklists, and generate and compile reports as requested.
• Archive study files and correspond on import and export documentation.
• Support new study setup related to system and documentation (GPM, distribution checklist, packaging checklist, invoice, instructions, etc).
• Provide customized manual process support (documents, handling methods, IWRS Dispatch Tracker, etc).

• Serve as the main communication channel with the distribution vendor for daily distribution activities.
• Collaborate with the distribution vendor to review important metrics on a monthly basis.

• Participate in new distribution projects to be implemented effectively in CTD Korea with the support of the Operation Manager.

• We require an Associate degree or equivalent experience for this position.
• Minimum 1 year of working experience in order management.
• Intermediate communication skills in written and spoken English.
• Communication skills with internal and external partners.
• Working knowledge of Microsoft Office Suite (MS Word, Excel, PowerPoint, Outlook).

• 08:00 AM to 17:00 PM core hours, additional hours as required.