Essential Functions and Other Job Information:
• Leads the division and cultivates a supportive, motivating and collaborative work environment and also builds an effective and productive team focused on overall corporate objectives.
• Ensures projects are properly resourced, managed, and executed and develops verifiable project goals for Associate Directors.
• Oversees and/or coordinates new project implementation. Works closely with
client contact(s) during project implementation and develops working rapport.
Maintains a working client relationship with open lines of communication for the life of the project.
• Works closely with Business Development in the areas of proposals/contracts, client presentations, and maintains client relationships.
• Oversees salary administration, performance management, conflict resolution, recruiting, and mentoring for Associate Directors and other direct reports.
• Ensures quality objectives are met and oversees audit preparedness, appropriate response to internal and external audits, addressing and correcting of audit findings; responding to client feedback; and development of and compliance with SOP's.
• Manages overall budget activity for divisional area(s) to ensure profitability:
reviews billable hour reports for divisional area(s); tracks projects' success in
achieving financial targets; determines the resource needs and ensures correct
revenue forecast.

• Drives a culture of immediate action and proactive escalation

Qualifications:
Education and Experience:
Bachelor's degree and previous experience in health care or pharmaceutical industry that provides the knowledge, skills, and abilities to perform the job (comparable to 12+ years).

Strong leadership skills to include 5+ years of management responsibility.

Education may be substituted in lieu of some years of experience for advanced degrees such as Pharm.D, Ph.D. MS and MD.

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Contact Center and/or Pharmaceutical Industry experience is required.

Experience with Medical Information Contact Centers is preferred.

Knowledge, Skills and Abilities:
• Thorough knowledge of budgeting and forecasting
• Excellent leadership skills
• Strong attention to detail and organizational skills
• Effective verbal and written communication skills
• Excellent problem solving and analytical skills
• Excellent time management skills
• Basic computer skills including Microsoft Office and multi-tasking skills
• Excellent interpersonal and conflict resolution skills
• Strong decision making skills
• Ability to coach and mentor staff
• Ability to work in a team environment and/or independently as needed

Our 4i Values:

Integrity - Innovation - Intensity - Involvement

If you resonate with our 4i values above, and ultimately wish to accelerate the delivery of safe and effective therapeutics for some of the world's most urgent health needs, submit your application - we'd love to hear from you!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com (bolded) Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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