Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
About Us:
Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world's toughest challenges.
Location/Division Specific Information
The Fisher Scientific Channel is building a bridge between business and science as the single source for a comprehensive range of laboratory equipment, chemicals, instruments, life sciences reagents, and consumable supplies.
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The position will be remote and can be located in any of the 18 countries where we operate in Europe but will require fluency in English. You will work in a diverse, multi-cultural environment.
Discover Impactful Work!
The Digital Account Manager is responsible for the growth of the high number of low-revenue customers in UK and Ireland. This person will join a team of Digital Account Managers and interns driving growth across Europe.
What will be your day job?
- Develop and implement a strategy to grow sales within territory while encouraging customers to self-serve on our website.
- Contact high-potential customers through phone, video call and social media channels to drive revenue growth:
- Understand customer needs, assess potential sales growth and identify the level of account manager support required.
- Tailor messaging based on industry-specific challenges, business objectives or initiatives.
- Demonstrate how to use our website to find answers and place orders.
- Build up a network of customer contacts for further marketing.
- Collaborate with the Digital Marketing team to prioritise which customers to contact based on their potential for growth or their cost to serve.
- Transfer high-potential customers who need regular account management support to our Inside and Field Sales teams. Proactively engage with the receiving Account Managers to build momentum with the customer.
- Welcome & profile new customers to the business and support their eCommerce experience right from the start.
- Pilot new sales tactics, e.g. using LinkedIn to find and approach prospects, and work together as a team to continue improving our approach.
- Support the eBusiness team to identify, prioritise and solve customer experience issues on our website.
- Maintain a pipeline of opportunities in Salesforce to meet or exceed sales objectives and manage pricing within territory to optimize profitability.
Education
- Bachelor's degree, Science or Business focus preferred
Experience
- Interacting with internal or external customers to understand and solve their problems
- Building and maintaining relationships with key collaborators
- Able to demonstrate persistence and overcoming barriers to find success
- Prior experience in Sales/Customer Service beneficial
Knowledge, Skills, Abilities
- Self-directed and goal-oriented
- Excellent communication skills and ability to build rapport
- Comfortable approaching new contacts and able to handle rejection
- Digital approach - can use technology to maximise impact. Knowledge of growing reach through social media is beneficial.
- Self-awareness and adaptability
- Entrepreneurial approach - willing to try new techniques to find success
- Fluent in English
- Knowledge of Word, Excel and PowerPoint a must, SFDC preferred
- Travel across Europe (10%), attend regional, national or international meetings