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Digital Account Manager - Laboratory Products (France)

AT Thermo Fisher Scientific
Thermo Fisher Scientific

Digital Account Manager - Laboratory Products (France)

Remote

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

About Us:

Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world's toughest challenges.

Location/Division Specific Information

The Fisher Scientific Channel is building a bridge between business and science as the single source for a comprehensive range of laboratory equipment, chemicals, instruments, life sciences reagents, and consumable supplies.

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The position will be remote and can be located in any of the 18 countries where we operate in Europe but will require fluency in French and proficiency in English. You will work in a diverse, multi-cultural environment.

Discover Impactful Work!

The Digital Account Manager is responsible for the growth of the high number of low-revenue customers in France. This person will join a new team of Digital Account Managers and interns driving growth within this broad customer base across Europe.

What will be your day job?

  • Develop and implement a strategy to grow sales within territory while encouraging customers to self-serve on our website.
  • Contact high-potential customers through phone, video call and social media channels to drive revenue growth:
    • Understand customer needs, assess potential sales growth and identify the level of account manager support required.
    • Tailor messaging based on industry-specific challenges, business objectives or initiatives.
    • Demonstrate how to use our website to find answers and place orders.
    • Build up a network of customer contacts for further marketing.
  • Collaborate with the Digital Marketing team to prioritise which customers to contact based on their potential for growth or their cost to serve.
  • Transfer high-potential customers who need regular account management support to our Inside and Field Sales teams. Proactively engage with the receiving Account Managers to build momentum with the customer.
  • Welcome & profile new customers to the business and support their eCommerce experience right from the start.
  • Pilot new sales tactics, e.g. using LinkedIn to find and approach prospects, and work together as a team to continue improving our approach.
  • Support the eBusiness team to identify, prioritise and solve customer experience issues on our website.
  • Maintain a pipeline of opportunities in Salesforce to meet or exceed sales objectives and manage pricing within territory to optimize profitability.

Education

  • Bachelor's degree, Science or Business focus preferred

Experience

  • Interacting with internal or external customers to understand and solve their problems
  • Building and maintaining relationships with key collaborators
  • Able to demonstrate persistence and overcoming barriers to find success
  • Prior experience in Sales/Customer Service beneficial

Knowledge, Skills, Abilities

  • Self-directed and goal-oriented
  • Excellent communication skills and able to build rapport
  • Comfortable approaching new contacts and able to handle rejection
  • Digital approach - able to use technology to maximise impact. Knowledge of how to use social media to grow reach is beneficial.
  • Self-awareness and adaptability
  • Entrepreneurial approach - able to try new techniques to find success
  • Proficient in English and fluent in French
  • Knowledge of Word, Excel and PowerPoint a must, SFDC preferred
  • Travel across Europe (10%), attend regional, national or international meetings

Please send your CV in English

Job ID: ThermoFisher-R-01285545
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
    • Mental Health Benefits
    • Fitness Subsidies
  • Parental Benefits

    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
    • Remote Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Financial Counseling
    • Performance Bonus
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program