Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

About Us:

Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world's toughest challenges.

Location/Division Specific Information

The Fisher Scientific Channel is building a bridge between business and science as the single source for a comprehensive range of laboratory equipment, chemicals, instruments, life sciences reagents, and consumable supplies.

• Develop and implement a strategy to grow sales within territory while encouraging customers to self-serve on our website.
• Contact high-potential customers through phone, video call and social media channels to drive revenue growth:
  • Understand customer needs, assess potential sales growth and identify the level of account manager support required.
  • Tailor messaging based on industry-specific challenges, business objectives or initiatives.
  • Demonstrate how to use our website to find answers and place orders.
  • Build up a network of customer contacts for further marketing.
• Collaborate with the Digital Marketing team to prioritise which customers to contact based on their potential for growth or their cost to serve.
• Transfer high-potential customers who need regular account management support to our Inside and Field Sales teams. Proactively engage with the receiving Account Managers to build momentum with the customer.
• Welcome & profile new customers to the business and support their eCommerce experience right from the start.
• Pilot new sales tactics, e.g. using LinkedIn to find and approach prospects, and work together as a team to continue improving our approach.
• Support the eBusiness team to identify, prioritise and solve customer experience issues on our website.
• Maintain a pipeline of opportunities in Salesforce to meet or exceed sales objectives and manage pricing within territory to optimize profitability.

• Bachelor's degree, Science or Business focus preferred

• Interacting with internal or external customers to understand and solve their problems
• Building and maintaining relationships with key collaborators
• Able to demonstrate persistence and overcoming barriers to find success
• Prior experience in Sales/Customer Service beneficial

• Self-directed and goal-oriented
• Excellent communication skills and able to build rapport
• Comfortable approaching new contacts and able to handle rejection
• Digital approach - able to use technology to maximise impact. Knowledge of how to use social media to grow reach is beneficial.
• Self-awareness and adaptability
• Entrepreneurial approach - able to try new techniques to find success
• Proficient in English and fluent in French
• Knowledge of Word, Excel and PowerPoint a must, SFDC preferred
• Travel across Europe (10%), attend regional, national or international meetings