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Desktop Services Technician

AT Thermo Fisher Scientific
Thermo Fisher Scientific

Desktop Services Technician

Paris, France

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Summarised Purpose

Provide direct technical support to computer system users.

Respond to sophisticated and difficult to resolve computer problems for clients.

Provide assistance concerning the use of computer hardware and software, including printing, VPN connectivity, electronic mail and operating systems.

Provide desk side and remote IT support including training for clients.

Education and Experience

Minimum 2 years in PC hardware/software installation and support.

High school diploma, GCSEs including Mathematics, or equivalent.

Successful completion of vocational course(s) relating to computer systems or equivalent combination of education, training and experience that provides the individual with the required knowledge, skills, and abilities.

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Knowledge, skills and abilities

Strong customer service and interpersonal skills at all levels.

Advanced knowledge of Microsoft Windows operating systems, PC hardware and desktop application products.

Ability to resolve issues on desktop/laptop platforms.

Capacity to multi-task and pay close attention to detail.

Ability to record actions accurately in ticketing system.

The ability to communicate with clients and Management.

Language skills both English and French required.

Client-provided location(s): 94200 Ivry-sur-Seine, France
Job ID: ThermoFisher-R-01276906-2
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
    • Mental Health Benefits
    • Fitness Subsidies
  • Parental Benefits

    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
    • Remote Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Financial Counseling
    • Performance Bonus
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program