Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
When you join Thermo Fisher Scientific as a Customer Service Representative II, you'll have the opportunity to be part of a world-class team that is making significant contributions to the world. Our global organization is respected and growing, with an exceptional strategy for the future. As a valued member of our collaborative and supportive team, you'll have the chance to work alongside colleagues who exhibit exceptional professionalism and a dedication to providing top-notch customer service, and have access to the support and opportunities that only a global leader can provide.
Location, Courtaboeuf
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Responsibilities:
- Enforce to SOP's, SLA's, and departmental training guidelines to ensure flawless customer service support.
- Provide hard-working customer service support to Life Technologies French customers through various channels of communication.
- Handle and process telephone, fax, written, and web orders within our division's guidelines, ensuring accurate and timely relay of product information to customers.
- Handle customer inquiries, complaints, and orders efficiently and professionally, following the service level agreement.
- Maintain customer accounts by recording account information accurately and securely.
- Produce quotations in line with company policy and collaborate with the order entry team for instruments and consumables.
- Identify and assess customers' needs, advising activities to appropriate departments for successful implementation.
- Build and maintain balanced relationships of trust with customers through open and interactive communication.
- Work on assignments and projects as part of a collaborative team.
- Address and resolve customer inquiries and complaints independently.
- Maintain daily customer service reports, ensuring accurate and up-to-date information.
- Advise customers of deals and promotions to improve customer happiness.
- Coordinate with carriers and suppliers to ensure efficient delivery and service.
- Perform general office and reception duties as the need arises.
Minimum Qualifications:
- Confirmed experience in similar administrative roles (Junior profiles with a customer care qualification can apply)
It will be valued:
- Proficiency with Microsoft Office suite.
- Ability to work effectively in a team.
- Excellent time management skills.
- Conflict resolution skills.
- Strong multitasking abilities.
- Good interpersonal and communication skills in French and English.