Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Customer Service Representative (f/m/d) temporary until September 2026

Job ID: R-01291728

Thermo Fisher Scientific Inc. is the world's leading company serving science with annual sales of approximately $40 billion. Our mission is to help our customers make the world healthier, cleaner and safer. We help our customers to advance life science research, solve complex analytical challenges, increase productivity in their laboratories, improve patient health through diagnostics or develop and manufacture life-enhancing therapies. Our global team of more than 100,000 colleagues offers an unmatched combination of innovative technologies, convenient purchasing processes and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

• As an employee in Customer Service (m/f/d) you will be responsible for supervision and control of the complete order processing with the corresponding specialist departments.
• You will act as an interface to the customer and taking over the telephone and written customer support as well as processing incoming customer enquiries while ensuring high quality customer service.
• You will be responsible for handling customer complaints in an efficient and professional manner.
• Moreover we are offering a customized customer service where you can make a difference in evaluating the individual customer requirements and forwarding to the responsible department.
• Within our customer service department we also over the opportunity to work on Europe-wide projects and, in collaboration with the relevant departments, provide our customers with a first-class customer service experience.
• As part of a team, you will be carefully instructed in your tasks and have the opportunity to develop yourself further.

• You have completed a commercial apprenticeship or have a comparable qualification or professional experience
• Ability to recognize and solve problems, as well as multitasking even under time pressure
• Independence in carrying out everyday work and solving problems
• High written and oral communication skills in German, English and French

• Employment with an innovative, future-oriented organisation
• Outstanding career and development prospects
• Company pension scheme and other fringe benefits
• Exciting company culture which stands for integrity, intensity, involvement and innovation