Work Schedule
First Shift (Days)

Environmental Conditions
Office

Job Description

At Thermo Fisher Scientific Inc., we are offering a unique opportunity for a Customer Service Representative II to join our team and provide world-class customer service to our existing and new customer base. In this role, you will collaborate closely with our sales, service, and management teams to ensure maximum customer satisfaction. Your exceptional communication skills will be crucial in effectively exchanging information among team members.

Key Responsibilities

• Adhere to Thermo Fisher Scientific expectations, consistencies, and procedures to consistently deliver exceptional customer service.
• Collaborate closely with our sales, service, and management teams to enhance customer satisfaction and build strong relationships with our customers.
• Effectively communicate and exchange information among team members to ensure seamless coordination and efficient problem-solving.
• Support Practical Process Improvement (PPI) methodology and actively participate in initiatives to drive continuous improvement and operational excellence.
• Successfully complete all required department and company training goals and expectations to continuously enhance your skills and knowledge.
• Answer a large volume of customer calls in our divisional call center and direct callers to the appropriate company within Thermo Fisher to ensure prompt and accurate resolution of inquiries.
• Process telephone orders placed with verbal purchase orders or credit card information, ensuring accuracy and efficiency.
• Act as the liaison between the customer and internal contacts, effectively managing and resolving any issues or concerns raised by customers.
• Meet defined goals within upper and lower control limits to maintain overall department service levels and contribute to our commitment to excellence.

• Equivalent experience is acceptable; however, a bachelor's degree is preferred, showcasing your ambition and commitment to personal and professional growth.
• Prior experience in customer service or a related field is advantageous, demonstrating your proven ability to excel in a customer-facing role.
• Exceptional communication and interpersonal skills are essential to effectively engage with customers and team members.
• Proficient in using computer systems to access necessary information, ensuring efficient and accurate service delivery.