Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Job Description
CUSTOMER SERVICE
When you're part of Thermo Fisher Scientific, you'll do challenging work, and join a team that values performance, quality, and innovation. As part of a successful, growing global organization, you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we provide our people with the resources and opportunities to make significant contributions to the world.
Location/Division Specific Information
Location: Segrate-Milan - Office Based
Discover impactful work as part of the CUSTOMER SERVICE team to join our dynamic and internationally oriented customer service organization.
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Working in a small team, you will handle the entire process of order monitoring and entry.
A Day in the Life:
• In close relationship with your local sales and service team, you will enter orders from our Thermo Fisher Scientific customers.
• Review specifications and attached documentation, highlighting clauses that deviate from company regulations.
• Gather all necessary information and review final documentation in close cooperation with your sales colleagues.
• Monitor the order to meet customer timelines, from submission to the head office to electronic invoicing.
• Update the Customer Service database to monitor the process and results.
Keys to Success: Good organizational skills and strong attention to detail, with the ability to prioritize multiple tasks efficiently.
Education:
• Italian as a first language, fluent written and spoken English.
• Commercial or similar education.
Experience:
• At least 2 years of experience in the Italian procurement process.
• Knowledge of the SAP management system.
Knowledge, Skills, Abilities:
• Strong verbal and written communication skills.
• Solid knowledge of Microsoft Office programs (Outlook, Word, Excel, PowerPoint).
• Problem-solving skills and willingness to make decisions.
• Strong social skills with the ability to build and manage relationships and effectively communicate at all management levels, as well as build working collaborations outside the team.