Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Key Responsibilities:
• Check booking document aligned to booking policy.
• Apply to build new customer account, and extend new material in SAP
• Build & update sales orders in SAP, while ensure the accuracy of the data input.
• Closely connect with customer & sales to understand the order status (Lab / DEP / Payment...) and maintain the information in system.
• Coordinate with customers on collecting payment & L/C, and advise finance team
• Send shipping instructions to buyer or warehouse, timely supervise the shipping date.
• Coordinate with logistics team to expedite shipment. Provide shipping documents to customer and assist them to tackle problem.
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• Billing upon revenue policy, and support finance to complete internal audit.
• Apply VAT Invoice upon completion of delivery.
• Timely send installation notice to service team.
• Supervising A/R collection ASAP
• Take customer satisfaction as high priority, handle customer requests, inquiries and complaints in a proper and timely manner.
• Keep efficient communication with relevant departments to ensure a total smooth order-to-cash flow.
A. Motivation:
• Always strives to reach goal with a high level customer oriented mindset
• Strong Learning willingness
• Positive and responsible
• Enjoy team work with good team spirit
• Enjoy multifaceted environment able to drive actions
B. Knowledge:
• Customer Service proven experience
• Office software
• International trading knowledge
• SAP/ERP system knowledge & Operation
• Product knowledge
• Logistic knowledge
C. Capability:
• Oral & Written English
• Excellent Communication skill with Strong collaboration, influencing and convincing capability
• Strong logical thinking
• End to end management
• Ability to work in cross-functional teams
• Project management (e.g. process optimization etc.)
• Risk management capability
• Problem solving skills