Skip to main contentA logo with &quat;the muse&quat; in dark blue text.

Customer Service Representative

AT Thermo Fisher Scientific
Thermo Fisher Scientific

Customer Service Representative

Shanghai, China

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Key Responsibilities:
• Check booking document aligned to booking policy.
• Sales contract negotiation with customers on commercial T&C .
• Apply to create new customer account and extend new material in ERP.
• Create & update sales orders in ERP, while ensure the accuracy of the data input.
• Closely communicate with customer & sales to understand the order status (Lab / DEP /
Payment...) and maintain the information in system.
• Coordinate with customers on collecting payment & L/C, and notify finance team
• Send shipping instructions to buyer or warehouse, timely track the shipping date.

Want more jobs like this?

Get jobs in Shanghai, China delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.

• Coordinate with logistics team to expedite shipment. Provide shipping documents to
customer and assist them to solve problem.
• Billing upon revenue policy, and support finance to complete internal audit.
• Apply VAT Invoice upon completion of delivery.
• Timely send installation notice to service team.
• Process goods return and replacement, handling customer complaints with guidance.
• Tracking A/R collection ASAP
• Keep efficient communication with relevant departments to ensure a total smooth order to cash flow

• Capable to maintain and make relevant business reports and provide analysis upon
request to drive improving actions.

Client-provided location(s): Shanghai, China
Job ID: ThermoFisher-R-01256332-5
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
    • Mental Health Benefits
    • Fitness Subsidies
  • Parental Benefits

    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
    • Remote Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Financial Counseling
    • Performance Bonus
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program