Customer Care Engineer

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Various outside weather conditions

Job Description

Are you seeking a customer service role where you can have a positive impact? Thermo Fisher Scientific Inc. is searching for a highly motivated individual with strong work behaviors to join our team as a Customer Care Engineer. As a global leader in the field, Thermo Fisher Scientific is committed to empowering our customers to promote a healthier, cleaner, and safer world.

Responsibilities:

• Provide exceptional customer service and technical support to ensure customer satisfaction
• Collaborate with customers to determine their needs and successfully implement solutions
• Conduct flawless troubleshooting and diagnostics to resolve technical issues
• Compete in a fast-paced environment to meet and exceed customer expectations
• Work closely with cross-functional teams to drive continuous improvement and enhance customer experience

• Proven experience in a customer service or technical support role
• Ambitious with a strong drive to deliver world-class service
• Strong communication skills and the ability to establish rapport with customers
• Ability to strictly adhere to company policies and procedures
• Excellent problem-solving skills and the ability to determine root causes of issues
• candidate to be graduate in Instrumentation/ electronics background