Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Job Description

Business Job Title: Credit & Collections Representative (Italian Speaker)

Career Band: 02

Career Track: Associate

Position Location: Budapest, Hungary

Number of Direct Reports: 0

Joining Thermo Fisher Scientific means being part of a team that values performance, quality, and innovation. As a global organization with $40 billion in revenues and a strong focus on R&D, we offer our employees the chance to do exciting work and make significant contributions to the world.

Position Summary:

The Credit & Collections Representative (Italian Speaker) collects debt from customers and manages credit limits for customer accounts. The role would suit a candidate with excellent rapport building ability, strong verbal and written communication skills and the ability and passion to achieve critical metrics.

• Perform checks and evaluate credit limits on new and existing customer accounts within the designated portfolio in line with company policy.
• Carry out procedures to place accounts on hold assigned accounts, and closely monitor them to ensure timely release of orders upon receipt of payment or appropriate evidence.
• Liaise with other departments and communicate credit hold or block decisions to all relevant parties.
• Update core systems manually to accurately reflect credit limits, hold status, etc.
• Proactively contact customers, primarily by telephone, to ensure invoice processing and timely payments have been scheduled.
• Plan and prioritise customer calls regularly to improve collections on the largest open invoices.
• Review customer accounts on a regular basis and make recommendations to the Team Leader to resolve sophisticated accounts.
• Engage with Sales, Customer Services and Team Leader to handle problematic accounts and resolve when accounts should be placed on hold.
• Log, review and handle customer complaints by collaborating closely with the relevant functions to ensure timely resolution.
• Allocate credits in consultation with Cash allocation team, Customer Services and customers.
• Consistently meet assigned targets and fulfil Service Level Agreements (SLAs).
• Ensure collection software is updated at all times with regards to actions taken, follow-ups needed, dispute reporting and most recent customer contact details.
• Ensure the performance of all tasks is carried out in accordance with company policies, internal controls and Sarbanes-Oxley requirements.
• Assist the cash application team where required (remittance request etc.).
• Assist with the company's e-invoicing process, if relevant.
• Other additional duties or tasks may be assigned periodically by the Line Manager.