Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Discover Impactful Work

Are you ready to take on a pivotal role that allows you to make a global impact? Thermo Fisher Scientific Inc. is searching for an exceptionally skilled Client Services Project Manager III in Grand Island, NY. This is an ambitious opportunity to join a world-class team, where your expertise will help drive flawless project execution and client satisfaction.

• Manage and lead the delivery of all technical and service aspects of projects and studies for clients.
• Determine the preliminary design of the study, evaluating and understanding the study as it progresses.
• Serve as the internal link within the company, maintaining direct contact with all internal departments and one-on-one engagement with external customers.
• Initiate the involvement of appropriate departments, ensuring continuous, high-standard communication and delivery.
• Lead project meetings internally representing both the clients and business needs.
• Facilitate customer teleconferences, providing timely and accurate customer reports and updates.
• Collaborate with Quality Assurance/Regulatory personnel to resolve Problem Reports.
• Ensure customer needs are accurately translated into quotations, aligning with the business guidelines to monitor and amend quotes.
• Participate in cross-functional business process improvement activities.

• Bachelors Degree required

• 2+ years of experience in project management, customer facing positions, quality assurance or related.
• In-depth understanding of research and bioproduction customers preferred.
• Strong science background preferred.

• Strong organizational, planning, verbal, written, and numerical skills.
• Strong presentation skills, with the ability to effectively convey information and address inquiries from managers and clients.
• Excellent relationship-building and customer management skills.
• Proficiency in personal computer applications (e.g., Microsoft Word, Excel, PowerPoint, Access, Outlook).
• Ability to demonstrate proficiency in project planning tools (e.g., Smartsheet, OCPLM).
• Proven experience with customers in a dynamic environment.

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount