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Client Services Project Manager III

AT Thermo Fisher Scientific
Thermo Fisher Scientific

Client Services Project Manager III

Allschwil, Switzerland

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Office

Job Description

Key Responsibilities:

  • Independently manages a client portfolio of moderate to strategic or complex projects
  • Leads the delivery of all technical and service aspects of projects and studies for clients, looking for opportunities to create better efficiencies or creative problem solving for more successful outcomes.
  • Empowered to design the preliminary design of the study and manage the study, end to end
  • Connects and collaborates with key team members within the company and will have direct contact with all internal departments and one on one contact with external customers.
  • Connects and collaborates with Quality Assurance/Regulatory personnel to drive Problem Reports to closure.
  • Appropriately represents and ensures customer needs are properly translated into quotation and has responsibility to monitor and amend the quote and budget as required.
  • Provides accurate and timely financial forecasting and reporting
  • Responsible for revenue recognition for projects and verifies final production information for Accounting Department prior to invoices release.
  • Participates in cross-functional business process improvement activities as required.

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As Demonstrated By:

Project Management

  • Independently manages several medium size and/or complex active projects (number of projects depends on client needs and complexity of projects)
  • Structures project(s) in line with client strategy, inclusive of identifying needs, establishing goals, defining resources requirements and tracking performance. Skilled at identifying gaps and prioritizing improvement opportunities.
  • Proactively diagnoses project challenges, developing solutions and/or overcoming undesirable situations with minimal guidance and may mentor other team members on project resolution.
  • Effectively defines, tracks, and manages budgets and revisions to reflect scope changes and established commitments.
  • Understands customer contract terms & conditions and skilled in negotiation techniques

Client Relationship Management

  • Performs and interprets comprehensive need analyses which reflect an understanding of the customer's target market and value proposition.
  • Knowledgeable of Thermo Fisher's solutions portfolio and communicates company's value proposition in relation to the competition.

Technical Knowledge

  • Independently leverages and interprets data to ensure successful project results and customer satisfaction.
  • Leads projects efficiently in different systems and maintains accountability for individual and team outcomes
  • Advances the efficiency and effectiveness of work processes, procedures, and outputs.

Project Management Leadership

  • Seeks mentorship and guidance to drive personal development and further strengthen project management.
  • Ensures that all communications are clear, focused, and based on a solid understanding of needs using the most appropriate medium.
  • Works with others to quickly resolve or collaborate on solutions to problems. Facilitates alignment on timelines among cross-functional teams.
  • Takes ownership for project results, fosters respect from team members, and ensures agreement on the overall vision.

Key Requirements:

  • Education: Bachelor's degree or equivalent experience
  • Years of Experience:
  • 4 to 5 years of experience in project management or client facing roles; experience in pharma environment preferred but not required
  • 3 years experience acceptable if holding an advanced degree

Client-provided location(s): 4123 Allschwil, Switzerland
Job ID: ThermoFisher-R-01292562
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
    • Mental Health Benefits
    • Fitness Subsidies
  • Parental Benefits

    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
    • Remote Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Financial Counseling
    • Performance Bonus
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program