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Thermo Fisher Scientific

Automation Customer Success Manager

Remote

Job Description

DUTIES: • Provide technological and process simplification solutions to drive business simplification, standardization & transformation.
• Work collaboratively with all levels of business stakeholders to drive global initiatives and strategies for adopting Automation Capabilities (RPA, Workiva, Dodeca, workflow tools, Process re-engineering) and lead the execution of automation solutions that optimize Finance function of AIG division.
• Assist clients to optimize all elements of their accounting and finance organization.
• Document and maintain clear, concise functional and technical specifications for financial reporting applications and business system processes and cross functional support to IT team to write custom Business Rules and/or Calculation Scripts for custom logic to facilitate budgeting and forecasting needs for Workflow automation tools like Workiva and Dodeca implementation.

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• Evangelize technology solutions and provide required trainings to Finance groups.
• Collaborate with technology and functional leaders to create a technical roadmap for enterprise-based products.
• Drive standardization of tools, processes, and reporting solutions that facilitate key business insights across the division through collaborative partnerships with Commercial, Business Unit, FP&A, and Corporate Systems teams.
• Assist with the integration of Hyperion applications with existing processes, including budgeting, forecasting, financial consolidation and close, and data warehouse/management reporting.
• Build cross-functional relationships and work collaboratively across functions to coordinate completion of cross-functional deliverables.
• Perform an As-Is/To-Be Gap Analysis to identify differences between business process flows as they are now, and what they will be in the future.
• Make comprehensive recommendations covering all aspects of implementing new processes.
• Provide an executive summary to address the performed analysis, strategies to address risk, and a risk mitigation plan.
• Coordinate with customers and/or technical staff to resolve issues with software applications.
• Drive continuous innovation and communication to both your operations & other business partners.
• Support overall data strategy of centralization, consistency, automation, and visualization.
Travel: Up to 15% domestic and international travel required. Telecommuting Employee: Reports to company headquarters in Waltham, MA. Can work remotely or telecommute.

REQUIREMENTS:

MINIMUM Education Requirement: Master's degree in Management Information Systems, Computer Science, Engineering, Finance, or any field of study.

MINIMUM Experience Requirement: 4 years of experience in Finance, IT, Project Management, Accounting, or related experience.

Alternative Education and Experience Requirement: Bachelor's degree in Management Information Systems, Computer Science, Engineering, Finance, or any field of study plus 6 years of experience in Finance, IT, Project Management, Accounting, or related experience. Required knowledge or experience with:
• Development and Implementation with Workiva, Dodeca, and Blackline modules;
• RPA, IPA, and Process Optimization;
• Lean/Six Sigma management experience;
• Managing a direct or matrixed team in defining responsibilities, setting and tracking deliverables, and prioritizing and executing projects;
• FP&A activities, with process improvement; and
• Corporate financial systems, including SAP, ERP, BPC Management Reporting and Financial Consolidation processes.
• Can work remotely.

Job ID: ThermoFisher-R-01248853
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
    • Mental Health Benefits
  • Parental Benefits

    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program