Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Are you ready to make a real-world impact with Thermo Fisher Scientific? Join our team in San Diego as an Associate Site Manager, where your contributions will support groundbreaking scientific research, help discover cures for cancer, protect our environment, and ensure the safety of our food.

As an Associate Site Manager, you'll be part of our Unity Lab Services division, which specializes in integrated lab service, support, and supply management. You will play a key role in ensuring efficient operations, maintaining strong client and vendor relationships, and driving process improvements. This multifaceted role will allow you to collaborate closely with our clients, ensuring flawless service delivery and customer satisfaction.

• Build Strong Client and Vendor Relationships: You will be the go-to point of contact, responsible for maintaining and strengthening professional relationships with clients, vendors, and internal teams.
• Drive Process Improvement and Quality Assurance: Actively engage in identifying and implementing process improvements that drive better outcomes and optimize service delivery.
• Service Contract Support: Assist with managing service contracts by ensuring financial, service-related documents are accurate, complete and aligned with company policy and service level agreements.
• Financial and Technical Oversight: Review field service reports and invoices for accuracy, ensuring both financial and technical processes are accurate.
• Work Order Management: Ensure all service related tasks are completed within specified timelines. You will track progress, follow up rigorously, and ensure no delays impact service delivery.
• Equipment Management: Manage lab equipment and ensure new equipment is accurately inventoried and tagged. This task will require consistent record-keeping to support operational efficiency.
• Additional Duties: Proactively tackle other responsibilities as assigned.

• 3-5 years of proven experience in laboratory services, facility management, or a related field.
• Strong problem-solving abilities and an unwavering dedication to customer service excellence.
• Effective interpersonal skills with the ability to maintain strong professional relationships across different levels of personnel.
• Proven track record of managing work orders, financial reviews, and equipment inventory with accountability and accuracy.
• Proficiency in Microsoft Office applications and the ability to work independently at client sites.

• Physical Activity: Includes walking, sitting, standing, kneeling, crouching, and occasional lifting.

• Work Environment: Primarily at customer locations in labs and office settings, with exposure to noise and potential physical and chemical hazards.

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount