Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
Position Title: Associate IT Service Desk Technician
At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.
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Department: Information Technology
Reports To (Title): IT Team Lead, Supervisor or Manager
Basic Purpose and Objective:
With direction, provide technical assistance to computer system users; Answer questions and resolve computer problems for clients; Provide assistance concerning the use of computer hardware and software, including printing, VPN connectivity, electronic mail and operating systems
Hiring Requirements:
• 0-1 year in PC hardware/software installation and support
• High school diploma, GCSEs including Mathematics, or equivalent
• Successful completion of vocational course(s) relating to computer systems
or equivalent combination of education, training and experience that provide the individual with the required knowledge, skills, and abilities.
Knowledge, Skills and Abilities:
• Working knowledge of Microsoft Windows operating systems and Microsoft Office products
• Strong customer service communication skills
• Must be able to multi task and pay close attention to detail
Education and Experience:
• Applicable professional technology-related certifications Knowledge, Skills and Abilities:
• Knowledge of principles and processes for providing customer assistance
This role is ideal for high school graduates and university students, looking to start their career in IT, offering hybrid work model.
Day to day activities:
70% • Maintain IT Service Desk by answering or responding to calls, logging calls/resolution, resolving problems and providing required assistance to callers. Perform follow-up on calls to ensure all problems are resolved fully and in a timely manner.
30% • Install or upgrade software on user equipment. Assist clients in troubleshooting and resolving problems with computer equipment. Ensure all software configurations meet PPD standards.