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Associate Client Service Project Manager

AT Thermo Fisher Scientific
Thermo Fisher Scientific

Associate Client Service Project Manager

Lanzhou, China

Job Description

  • Monitor the day to day running of designated projected
  • Manages the delivery of all technical and service aspects of projects and studies for clients.
  • Determines the preliminary design of the study and evaluates and understands the study.
  • Serves as the internal link within the company and will have direct contact with all internal departments and direct one on one contact with external customers.
  • Initiates the involvement of appropriate departments, maintaining continuous communication with those departments, and ensures the work delivered to customers is of a consistently high standard.
  • Attends Project Meetings at the business or customer site. Leads and represents the business at kick off meetings as required by the customer.
  • Leads and facilitates customer teleconferences, visits and audits as required, and provides timely provision of customer reports and updates.
  • Interacts with Quality Assurance/Regulatory personnel to drive Problem Reports to closure.
  • Ensures customer needs are properly translated into quotation and has responsibility to monitor and amend the quote and budget as required.
  • Provides accurate and timely financial forecasting and reporting.
  • Responsible for revenue recognition for projects and verifies final production information for Accounting Department prior to invoices release.
  • Participates in cross-functional business process improvement activities as required.
  • Works closely together with the account manager to gain overall customer satisfaction.
  • Applies Good Manufacturing Principles in all areas of responsibility.
  • Demonstrates and promotes the company vision.
  • Other tasks assigned by manager.
  • Key Global Project Lead (GPL) responsibilities (if applicable):
  • Manages and leads operational aspects of large-scale clinical trial projects with the client and project management teams to ensure timely, coordinated risk mitigated delivery of projects and services.
  • Serves as the Central Point of Contact for the customer at a project and/or program level.
  • Defines joint project goals and objectives with the client.
  • Provides end to end project management globally and cross-functionally across all services and is accountable for project delivery.
  • Acts as the point of escalation and coordination for the customer and the project team members ensuring appropriate issue identification, resolution and risk management.
  • Defines and tracks metrics; maintains unified Dashboards and reports on global project / program progress.
  • Provides global financial information (forecast revenue, reporting).
  • Leads project close out activities. 

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Client-provided location(s): China
Job ID: ThermoFisher-R-01247484-6
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
    • Mental Health Benefits
    • Fitness Subsidies
  • Parental Benefits

    • Adoption Leave
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Hybrid Work Opportunities
    • Remote Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • On-Site Cafeteria
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Financial Counseling
    • Performance Bonus
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Mentor Program
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program