Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description
At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.
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Location/Division Specific Information
Our PPD® Laboratory Services team has a direct impact on improving patient health through the expertise of scientists, industry thought-leaders and therapeutic experts. As the world leader in serving science, our laboratory professionals bring their commitment to accuracy and quality to deliver groundbreaking innovations.
Discover Impactful Work:
Provides implementation, operational and maintenance support for enterprise software applications. Maintains a stable systems environment with minimal downtime and maximum performance. For the Labs, this also includes support for analytical software and associated dedicated hardware as well as administrative support for server based laboratory applications.
A Day In The Life:
- Fields and triages application-specific support issues.
- Complete change requests and qualifications.
- Maintains system documentation.
- Liaises with and assists senior staff and other internal groups for issue escalation.
Education
- High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification
- Technical positions may require a certificate
- Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years) or equivalent combination of education, training, & experience.
Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job. Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions.
Knowledge, Skills, Abilities
- Familiarity with desktop operating systems and desktop productivity applications (MS Office, MS Project, MS Visio, etc)
- The ability to diagnose problems, define/resolve/coordinate the implementation of solutions with other groups
- The ability to troubleshoot and resolve a wide range of application problems working with senior staff.
- Self-motivated with the initiative to see issue resolution through to completion
- Business focused approach with strong interpersonal skills
- Positive attitude with a commitment to a high quality of work
- Ability to learn new technical skills
Work Environment
Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:
- Work is performed in an office/ laboratory/clinical/and/or home office environment with exposure to electrical office equipment.
- For Labs-based staff travel up to 60-80% of time, domestically with extended overnight stays.
- Light/occassional travel for corporate-based staff.
- For Labs-based staff, exposure to biological fluids with potential exposure to infectious organisms.
- For Labs-based staff, personal protective equipment required such as protective eyewear, garments and gloves.
- Exposure to fluctuating and/or extreme temperatures on rare occasions