Summarized Purpose:

Maintains relationships with key internal and external clients. Initial communication point, and owns all client communication, gather complex client requirements, and triage incoming opportunities/projects. Develops new services.

Essential Functions

• Develops and maintains excellent relationships with key internal/external clients, and production colleagues worldwide.

• Gathers and analyzes new client requirements.

• Collaborates with various members of the production to assess the scope of work and produce cost estimates when needed.

• Triages client requests and performs handovers to project teams.

• Advises clients regarding best practices for translations and setting translation budget guidelines.

• Helps clients and project teams troubleshoot issues that may arise during the project process.

• Identifies improvements to existing workflows and processes.

• Works with manager to help generate ideas for improvement on a team level.

• May attend client meetings to support the generation of future project deliverables.

• Performs other special projects or duties when required.

Education and Experience:

Bachelor's degree or equivalent and relevant formal academic / vocational qualification Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years).

Knowledge, Skills and Abilities:

• 5 years proven client facing account management, preferred in life sciences

• Life Sciences sales experience preferred

• Excellent understanding of clinical translation production processes and best practices

• Superior client relationship building skills in a global environment

• Superior written and verbal communication skills required

• Superior problem-solving skills

• Proven skills of multitasking in a fast-paced environment

• Works well with people from a variety of different backgrounds and cultures

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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