Description
About the Internship
The Technology Department is looking for a Customer Experience intern to join their team! The Technology Department delivers effective, sustainable solutions and support to the Port Authority and is knowledgeable, proactive, and responsive to the Port Authority's current and future technology needs. This internship will allow the perspective candidate to gain hands-on experience with the customer service team managing the lifecycle of computer assets, maintaining computer compliance and supporting the agency's essential operations. The candidate will learn how to use the ServiceNow platform to manage, monitor and optimize processes and workflows and assist in maintaining asset compliance and supporting the agency's essential operations.
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Responsibilities
- Assist with managing computer assets (desktops, laptops, monitors, printers, mobile phones) from procurement to disposition. This includes full lifecycle management, inventory management and data analysis.
- Assist with reviewing ServiceNow tickets. Analyze aging tasks/tickets to identify overdue or pending tickets and engage with the appropriate resolvers or support teams to follow up on tickets that require attention.
- Assist with customer service survey reviews. Review feedback related to IT services or support incidents to understand the user experience and identify areas of improvement.
- Assist with evaluating generic service requests to ensure they are categorized correctly and aligned with the appropriate IT service processes.
- Assist in updating and maintaining the internal knowledge base.
- Assist the ServiceNow team to support the internal business units and other stakeholders with various projects including analyzing business processes, gathering requirements from stakeholders, building reports, and collaborating with the team to design solutions.
Minimum Qualifications
- Enrollment at a college/university through Summer 2025 and into the Fall 2025 semester
- Major in Information Systems or a related discipline
Desired Qualifications
- Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive, Power BI, etc.)
- Ability to meet deadlines, work independently or within a team, and prioritize work
- Strong written/oral communication and interpersonal skills
- Willingness to learn and develop new skills
Internship Details
- The start date will be Thursday, May 29, 2025
- The internship will last approximately 12 weeks, ending on Friday, August 22, 2025
- This is a full-time internship (5 days per week at 7.25 hours per day)
- The format is expected to be hybrid
Selection Process
- Only applicants under consideration will be contacted
- If selected to move forward, the hiring team will reach out directly to schedule 1-2 interviews
- Different internships will have different timelines for interviews
Compensation & Benefits
- The hourly rate range is $17.63 to $29.57 (the exact rate will be determined by internship type and rising school year)
- Ability to opt in to the New York State and Local Retirement System
- Access to Employee Business Resource Groups
- Facility Tours
- Career Panels
- Social/Networking Events
How to Apply:
Interested candidates should apply to this job by clicking on the "Apply Now" button and submitting a resume. The Port Authority of NY & NJ welcomes veteran and military spouse applications.
Only applicants under consideration will be contacted.
About The Port Authority:
Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than twenty three billion in annual wages and eighty billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.
Equal Opportunity Employer
The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.