Description
About the Internship
We're looking to improve how we tell our customers' stories to drive operational change and deliver more meaningful customer experiences across our facilities. Reporting to the General Manager, Customer Experience (CX), you'll work with our team to become familiar with our customer base, case management protocol, CX initiatives, and reporting portfolio. You'll help us expand our internal messaging by leading the launch of a new department CX reporting series. You'll also bring your editorial and data visualization knowledge to elevate how we present our CX reporting and analyses to department and agency leadership.
Responsibilities
- Content Development / Editorial Support
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- Support content plan and format for the relaunch of our online department information resource.
- Lead a new department-specific customer experience reporting initiative that highlights the amazing people working at our facilities.
- Provide editorial development to create an eye-catching, informative, well-written, and engaging resource for an audience that may not otherwise consider CX within their work approach.
- Deliver editorial and technical support in improving CX data dashboard portfolio for executives and facility management
- Data Analysis and Visualizations
- Review our team's existing dashboard portfolio and support the ongoing development of data presentation, analysis and insights from multiple customer experience information sources.
- Refine a polished, branded look and feel for our document deliverable portfolio that defines our group while aligning with agency design standards.
- Customer Correspondence
- Coordinate with facility management to research and draft/issue responses to customer inquiries received via multiple channels
Minimum Qualifications
- Enrollment at a college/university through Summer 2025 and into the Fall 2025 semester
- Graduate-level student
- Major in Communications, Journalism, Marketing, or a related field
Desired Qualifications
- Experience with customer-facing roles
- Experience leading projects and presenting status updates
- Experience with data analysis and visualization (Excel, Power BI, Tableau)
- Exceptional written and verbal communication skills
- Developing/editing content, writing news articles, and delivering presentations
- Experience with document design/layout
- Collaborative and proactive approach
- Initiative to propose, develop, and own projects
- Ability to manage and prioritize multiple projects simultaneously
- Interest in leveraging transportation customer experience to drive improvements
Internship Details
- The start date will be Thursday, May 29, 2025
- The internship will last approximately 12 weeks, ending on Friday, August 22, 2025
- This is a full-time internship (5 days per week at 7.25 hours per day)
- The format is expected to be enter hybrid
Selection Process
- Only applicants under consideration will be contacted
- If selected to move forward, the hiring team will reach out directly to schedule 1-2 interviews
- Different internships will have different timelines for interviews
Compensation & Benefits
- The hourly rate range is $17.63 to $29.57 (the exact rate will be determined by internship type and rising school year)
- Ability to opt in to the New York State and Local Retirement System
- Access to Employee Business Resource Groups
- Facility Tours
- Career Panels
- Social/Networking Events
How to Apply:
Interested candidates should apply to this job by clicking on the "Apply Now" button and submitting a resume. The Port Authority of NY & NJ welcomes veteran and military spouse applications.
Only applicants under consideration will be contacted.
About The Port Authority:
Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than twenty three billion in annual wages and eighty billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.
Equal Opportunity Employer
The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.