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Summer Intern, Concessions & Strategic Customer Experience

AT The Port Authority of New York & New Jersey
The Port Authority of New York & New Jersey

Summer Intern, Concessions & Strategic Customer Experience

New York, NY

Description

About the Internship

The Aviation Department is looking for a summer intern to join their Concessions & Strategic Customer Experience team.

The Aviation Department is responsible for managing one of the most dynamic airport systems in the world, comprising LaGuardia, John F. Kennedy, Newark Liberty, and New York Stewart airports. In addition to meeting the challenges of day-to-day operations, the Aviation Department is committed to being a world-class operator of world-class airports and has undertaken an ambitious and unprecedented redevelopment and airport improvement program which will position our airports to thrive well into the 21st Century. The Concession & Strategic Customer Experience team manages a portfolio of over 200 lease agreements and over 600 concession locations, with a mission to deliver a world class shopping and dining experience to our airport customers.

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Responsibilities:

  • Assist Aviation Concessions Unit with collecting critical documentation from external and internal stakeholders to facilitate agreement execution and record keeping.
  • Assist with entering concessions contracts and agreements data into the Port Authority's finance and real estate management system.
  • Provide valuable insight and feedback on the coordination of current concessions contracts, information systems, and management practices.
  • Work with Senior Concessions Agreement Coordinator to prepare new agreements, receive security deposits requirements, issue insurance certificates compliance memos. The intern will liaise with internal stakeholders including Law, Risk Management, and Financial Planning.
  • Engage with the broader Aviation Concessions Unit to collaborate in creating a world class concessions programs across all Port Authority Airports

Minimum Qualifications:

  • Enrollment at a college/university through Summer 2025 and into the Fall 2025 semester
  • Major in Law, Business/Management, Information Management, and/or Transportation

Desired:

  • Demonstrates problem-solving, critical thinking and decision-making skills.
  • Strong attention to detail with ability to notice errors without getting lost in the detail.
  • Experience creating and interpreting Microsoft Excel reports, including use of pivot tables and formulas.
  • Strong organizational skills and interest in file and information management

Internship Details:

  • The start date will be Thursday, May 29, 2025
  • The internship will last approximately 12 weeks, ending on Friday, August 22, 2025
  • This is a full-time internship (5 days per week at 7.25 hours of work per day)
  • The work format is expected to be hybrid (3 days in the office and 2 days remote)

Selection Process

  • Only applicants under consideration will be contacted
  • If selected to move forward, the hiring team will reach out directly to schedule 1-2 interviews
  • Different internships will have different timelines for interviews

Compensation & Benefits

  • The hourly rate range is $18.07 to $30.31 (the exact rate will be determined by internship type and rising school year)
  • Ability to opt in to the New York State and Local Retirement System
  • Access to Employee Business Resource Groups
  • Facility Tours
  • Career Panels
  • Social/Networking Events

How to Apply:

Interested candidates should apply to this job by clicking on the "Apply Now" button and submitting a resume. The Port Authority of NY & NJ welcomes veteran and military spouse applications.

Only applicants under consideration will be contacted.

About The Port Authority:

Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than twenty three billion in annual wages and eighty billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.

Equal Opportunity Employer

The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.

Client-provided location(s): New York, NY, USA
Job ID: Port_Authority-15403794
Employment Type: Intern

Perks and Benefits

  • Health and Wellness

    • Fitness Subsidies
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • FSA
    • HSA
    • Pet Insurance
  • Work Flexibility

    • Hybrid Work Opportunities
  • Office Life and Perks

    • Holiday Events
    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
  • Financial and Retirement

    • Financial Counseling
    • Pension
  • Professional Development

    • Leadership Training Program
    • Internship Program
    • Tuition Reimbursement
    • Promote From Within
    • Shadowing Opportunities
    • Access to Online Courses
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program