Senior Program Manager – Process Improvement & Digital Delivery

Description

About the Role

The PANYNJ Engineering Department is the steward of the agency's infrastructure of today and leads efforts to design and build the agency's future. Responsible for the delivery of high-quality and cost-effective planning, architectural/engineering design, and construction management services in support of the agency's capital and operating programs, Engineering must continue pushing the digital envelope, integrating 21st century technologies and cutting-edge practices.

The Department is seeking a dynamic and results driven Senior Program Manager of Process Improvements and Digital Delivery to support Engineering in driving efficiency, innovation and agility as part of the department's transformative digital journey.

• Identify Opportunities: Analyze current business processes to identify areas for improvement and optimization, ensuring alignment with organizational goals.
• Develop Strategies: Create and implement comprehensive strategies for process improvements, incorporating best practices and industry standards.
• Implement Changes: Lead cross-functional teams in the execution of process improvement projects, ensuring timely and successful implementation.
• Monitor Results: Track and evaluate the effectiveness of process changes, using key performance indicators (KPIs) to measure success and identify further opportunities for enhancement.
• Continuous Improvement Culture: Foster a culture of continuous improvement within the organization, promoting the adoption of Lean, Six Sigma, and other relevant methodologies.

• Digital Strategy Development: Develop and execute a comprehensive digital transformation strategy that aligns with the Agency's and Department's objectives and market trends.
• Technology Implementation: Lead the selection and implementation of digital tools and technologies, ensuring seamless integration with existing systems and processes.
• Innovation Promotion: Promote a culture of innovation, encouraging the exploration and adoption of new digital solutions to enhance business operations.
• Stakeholder Engagement: Collaborate with key stakeholders, including senior leadership, to ensure alignment and support for digital initiatives.
• Change Management: Oversee change management efforts to ensure smooth adoption of digital solutions, providing training and support as needed.

• Project Planning: Develop detailed project plans, timelines, and budgets for process improvement and digital transformation initiatives.
• Resource Allocation: Ensure appropriate allocation of resources, including personnel, technology, and budget, to achieve project objectives.
• Risk Management: Identify and mitigate potential risks associated with projects, implementing contingency plans as necessary.
• Performance Tracking: Monitor project progress, using metrics and analytics to ensure projects are on track, on time, and within budget.
• Reporting: Provide regular updates and reports to senior leadership and stakeholders, highlighting project status, achievements, and any issues encountered.

• Team Management: Lead and mentor a team of professionals, providing guidance, support, and development opportunities to enhance their skills and performance.
• Talent Acquisition: Participate in the recruitment and selection of team members, ensuring the right mix of skills and experience for successful project delivery.
• Performance Evaluation: Conduct regular performance evaluations, providing constructive feedback and recognizing achievements.
• Professional Development: Promote continuous learning and professional development, encouraging team members to pursue relevant certifications and training.
• Collaboration: Foster a collaborative and inclusive team environment, encouraging open communication and knowledge sharing.

• Vendor Selection: Identify and evaluate potential vendors and partners, ensuring they meet the organization's needs and standards.
• Contract Negotiation: Negotiate contracts and agreements with vendors, securing favorable terms and conditions.
• Relationship Management: Maintain strong relationships with vendors and partners, ensuring effective collaboration and service delivery.
• Performance Assessment: Regularly assess vendor performance, addressing any issues and making adjustments as needed to ensure optimal outcomes.

• Budget Development: Develop and manage the budget for process improvements and digital delivery initiatives, ensuring alignment with organizational financial goals.
• Cost Control: Monitor and control project costs, implementing measures to prevent overruns and ensure efficient use of resources.
• Return on Investment (ROI): Evaluate the financial impact of process improvements and digital initiatives, ensuring they deliver a positive return on investment.
• Funding Opportunities: Identify and pursue potential funding opportunities, including grants and partnerships, to support digital transformation efforts.

• Regulatory Compliance: Ensure all process improvements and digital initiatives comply with relevant regulations and standards.
• Risk Assessment: Conduct thorough risk assessments for new projects, identifying potential issues and implementing mitigation strategies.
• Data Security: Implement robust data security measures to protect organizational information and customer data.

• Bachelor's degree in Business Administration, Information Technology, Engineering, or a related field. A Master's degree is preferred.
• Minimum of 10 years of experience in process improvement, digital transformation, or a similar role, with a proven track record of successful project delivery.
• Relevant certifications, such as Lean Six Sigma, PMP, or ITIL, are highly desirable.
• Strong understanding of process optimization methodologies and digital technologies, including software tools and platforms.
• Demonstrated leadership skills, with experience managing cross-functional teams and driving organizational change.
• Excellent analytical and problem-solving abilities, with the capability to make data-driven decisions.

• Strong verbal and written communication skills, with the ability to effectively convey complex ideas to diverse audiences.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and requirements.
• Forward-thinking and strategic mindset, with the ability to align initiatives with long-term organizational goals.