Description
About the Role
The Office of Continuous Improvement (OCI) collaborates with staff across the Port Authority to improve business processes, increase efficiency, reduce costs, enhance customer experience, and foster innovation, collaboration, and accountability in alignment with the Authority's priorities and standards. The Office uses Lean and design thinking tools to solve problems, achieve measurable impact, and institutionalize continuous improvement mindsets and practices.
OCI seeks a Senior Continuous Improvement Analyst. Primary responsibilities include leading and facilitating continuous improvement projects in close coordination with partner line and staff departments.
Responsibilities:
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- Lead and facilitate projects through the continuous improvement cycle, including:
- Project scoping (problem statement development, stakeholder consensus building, work plan development)
- Project prep work (data collection, collecting customer and employee feedback and perspective, process mapping, observations)
- Solution development (workshop facilitation, data analysis, defining roles and responsibilities, building out and prioritizing recommendations)
- Implementation (workflow development, as an example)
- Performance metric development and tracking of progress.
- Co-develop and co-lead CI trainings and other programming for staff across the agency, as a part of internal CI capacity-building program
- Support OCI program administration (e.g., budgeting and/or procurement processes)
The Senior Continuous Improvement Analyst will report to the Supervising Management Analyst and work closely with all staff on the Office of Continuous Improvement team.
Please include a cover letter with your application.
Minimum Qualifications:
Candidates must meet the following educational and work experience requirements:
- Master's degree highly desired, preferably in Public Administration, Planning, Industrial Engineering, Business, or Organizational Psychology, from an accredited college or university, and three (3) years of relevant work experience, demonstrating growth in operations, business management, technology strategy, project management, analysis, planning, or policy.
- Bachelor's degree in above mentioned discipline and five (5) years relevant work experience demonstrating growth.
- In lieu of college degrees, you must have a minimum of nine (9) years relevant and progressive work experience.
- Relevant and progressive experience must show growth in operations, business management, technology strategy, project management, analysis, planning, or policy.
- Demonstrated strength in problem solving, process improvement, and change management.
Desired Qualifications
- Demonstrated strong project management skills with the ability to establish and execute plans, set priorities, coordinate activities, delegate tasks, manage time, and multi-task.
- Analytical mindset with demonstrated data analysis experience, the ability to use data to help define and solve for problems, and a desire to further develop analytical capabilities.
- Demonstrated experience working on interdepartmental initiatives, and strong interpersonal skills and the ability to be persuasive with staff at all levels.
- Excellent oral and written communication across all levels of staff.
The application process varies by position, but typically includes an initial phone interview for qualified candidates, followed by a more in-depth interview(s) and/or assessment(s). Selected candidates who are made a conditional job offer will be asked to undergo a background check.
Compensation & Benefits
The Port Authority of New York and New Jersey offers a competitive benefits package, hybrid work options for many positions, and a professional environment that supports development and recognizes achievement.
Click here for more information about benefits, our culture, and career development opportunities.
How to Apply:
Interested candidates should apply to this job by clicking on the "Apply Now" button and submitting a resume. The Port Authority of NY & NJ welcomes veteran and military spouse applications.
Only applicants under consideration will be contacted.
About The Port Authority:
Founded in 1921, the Port Authority of New York and New Jersey builds, operates, and maintains many of the most important transportation and trade infrastructure assets in the country. The agency's network of aviation, ground, rail, and seaport facilities is among the busiest in the country, supports more than 550,000 regional jobs, and generates more than twenty three billion in annual wages and eighty billion in annual economic activity. The Port Authority also owns and manages the 16-acre World Trade Center site, where the 1,776-foot-tall One World Trade Center is now the tallest skyscraper in the Western Hemisphere.
Equal Opportunity Employer
The Port Authority of New York & New Jersey/Port Authority Trans-Hudson (PATH) is an Equal Opportunity Employer.