Description

About the Role

The Chief Operating Officer (COO) is looking for highly skilled individuals to join his team in support of the vision and mission - to keep the region moving with high quality best in class facilities.

The vision of the COO is to be a world-class operator of world-class transportation facilities. The COO is focused on achieving this vision through four focuses: a) Igniting transformational change by translating business strategy into new, innovative ways to serve the public and the agency; b) Partner with agency leaders to shape agency strategies to maximize results; c) Protect the critical assets of the enterprise and ensure effective use of those assets to drive economic value; and d) Enable operational excellence to achieve at or exceeding service level and performance targets through the optimization of talent, process, technology and safety; and facilitate continuous capability and improvement.

• Analyze line departments' technology maturity, identifying gaps and strengths from a people/process/system perspective to inform department's technology plans and digital roadmaps in alignment to strategic priorities.
• Establish data governance policies and empower data-driven decision making to improve business performance across line departments.
• Lead the implementation of a data governance program with strategic data framework, management, and analytics in line with best practices.
• Drive digital transformation initiatives across line departments in alignment with department's technology plan.
• Spearhead innovative solutions and initiatives for improving business performance, customer experience or operational excellence across line businesses; support staff in pitching and piloting new technologies.
• Lead research and environmental scans to identify leading edge trends and emerging technologies that may be valuable to the agency.
• Engage with external stakeholders, partners, and vendors to advance partnership opportunities for pilots, projects demonstrations, lessons learned and use case analyses.
• Manage consultant team in the delivery of digital transformation initiatives.

• Minimum of 5 years of relevant technology, business and operations experience.
• Knowledge or experience normally acquired through or the equivalent to, the completion of a Bachelor's degree (advanced degree a plus).
• Demonstrated experience with establishing or driving a digital transformation framework.
• Superior project management skills, with demonstrated experience successfully implementing a variety of projects with defined goals and timelines.
• Demonstrated ability working in a fast-paced environment, managing concurrent projects, shifting priorities, and handling multiple deadlines.
• Ability to lead others to deliver quality work under tight timelines and shifting priorities
• Knowledgeable in the application of large data governance programs and big data framework design and deployment.
• Demonstrated excellent verbal and written communication skills and ability to deliver written and oral presentations for executive audience.

• Superior interpersonal and relationship building skills to drive stakeholders' collaboration across the agency.
• Expert in developing, leading, and motivating diverse matrix teams, establishing objectives, and driving results for success
• Excellent communicator, able to liaise seamlessly between business & technical teams, working groups and senior leaders.
• Be accountable and take ownership to strive for high quality and success, empowering yourself and others to make decisions.
• Be a game changer by challenging the status quo, think outside the box and embrace change.
• Be customer oriented in all actions making tools, services, and end user experience a top priority.
• Ability to deal with ambiguity and work under pressure with poise and confidence while making good business judgements.
• Be an authentic communicator by engaging in an open and creative culture where all ideas are acknowledged and encouraged.