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Workers’ Compensation Claim / Senior Representative - Lake Mary, FL (Hybrid)

AT The Hartford
The Hartford

Workers’ Compensation Claim / Senior Representative - Lake Mary, FL (Hybrid)

Lake Mary, FL

Claims Representative - CH09CN

Sr Representative Claims - CH08BE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

This position can be filled as a Claim Representative or Sr. Claim Representative based on experience. The Workers' Compensation Claim / Sr. Claim Representative is accountable for planning, recommending, and executing the investigation of workers' compensation claims. Our dynamic team of claim professionals provide superb customer service with the valuation, disposition and settlement of worker compensation claims while consistently adhering to our corporate claim settlement policies. Additionally, the Claim Representative will work within established procedures in adherence to statutory, regulatory and ethical requirements.

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Start Date: February 3, 2025

Hours: Monday - Friday, core business hours

Location: This role will have a hybrid work arrangement, with the expectation of working in the Lake Mary, FL office 3 days a week (Tuesday through Thursday)

Responsibilities:

  • Effectively manage workers' compensation claims requiring timely investigations and financial accuracy
  • Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims
  • Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants
  • Provide exceptional customer service by establishing and maintaining productive business relationships with customers
  • Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions
  • Provide accurate mathematical calculations of disability benefit rates and claim financial exposures
  • Leverage contemporary technology to achieve accurate and efficient claim outcomes
  • Consistently demonstrate professional diplomacy during all interactions with customers
  • Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement
  • Embrace a culture of continuous improvement

Qualifications:

Claim Representative: $52,560 - 78,840

  • Prior workers' compensation insurance claim handling is preferred
  • HS Diploma required, Bachelor's Degree is preferred
  • Demonstrated passion for delivering a superb customer experience
  • Excellent organizational skills, especially regarding prioritizing work activities
  • Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)
  • Superb time management and organizational skills
  • Ability to meet productivity targets in a fast-paced, team-oriented environment
  • Excellent communication skills and negotiation skills
  • Ability to adapt and flourish using industry-changing workflows
  • Excellent written and verbal communication skills
  • Demonstrates active listening to attentively meet the needs of our customers and exhibit empathy during difficult situations
  • Demonstrated desire to promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another
  • Ability to self-manage competing priorities while delivering accurate work within key timelines

Sr. Claim Representative: $61,600 - 92,400

  • Minimum of 2+ years of experience in Workers' Compensation claim handling required
  • Certification exams and adjusting licenses as required by state
  • Outstanding interpersonal skills
  • Strong focus delivering outstanding customer service
  • Demonstrated strong written and verbal communication skills
  • Demonstrated consistent high level of performance and achievement over career span
  • Excellent time management skills with the ability to manage competing priorities
  • HS Diploma required, Bachelor's Degree is preferred

Additional Details:

  • This role will have a hybrid work arrangement, with the expectation of working in the Lake Mary, FL office 3 days a week (Tuesday through Thursday).
  • As a condition of your employment, you must obtain and maintain a State Adjuster's License to process Property & Casualty Insurance. Continued employment with The Hartford is contingent upon the successful passage of the Licensing exam within 1 year from your date of hire.
  • For full-time, occasional, part-time or remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, Wifi, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.netfrom your personal computer.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford's total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$52,560 - $92,400

The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

About Us | Culture & Employee Insights | Diversity, Equity and Inclusion | Benefits

Client-provided location(s): Lake Mary, FL 32746, USA
Job ID: hartford-R2418670
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • On-Site Gym
    • Mental Health Benefits
    • Virtual Fitness Classes
    • Fitness Subsidies
    • FSA
    • HSA
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave
  • Work Flexibility

    • Hybrid Work Opportunities
    • Remote Work Opportunities
    • Flexible Work Hours
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • On-Site Cafeteria
    • Company Outings
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Volunteer Time Off
    • Personal/Sick Days
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
    • Profit Sharing
  • Professional Development

    • Internship Program
    • Leadership Training Program
    • Associate or Rotational Training Program
    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Learning and Development Stipend
  • Diversity and Inclusion

    • Employee Resource Groups (ERG)
    • Diversity, Equity, and Inclusion Program