Staff Reliability Engineer

Staff Reliability Engineer - IE07KE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

The Hartford is seeking a Staff Software/Reliability Engineer. Ideal candidates will possess experience in driving cloud transformation initiatives and maintaining top quartile operating standards by utilizing leading market practices. The Staff Engineer will have comprehensive responsibilities for several systems that support Middle and Large Business.

Candidates should exhibit strong technical leadership abilities, foster excellent collaboration with stakeholders and partner teams, exhibit a willingness to understand existing processes and systems, maintain solid technical proficiency, have experience in delivering cloud solutions, and ensure that the systems are reliable, performant, and secure.

• Provide technical leadership to teams by enforcing the vision of the application architecture and safeguard the integrity of the application environment, in alliance with architects and other tech leads
• Guide the use of best-in-class software engineering standards, tools, and design practices to enable highly available and performant customer-facing applications. Lead adoption of metrics of overall application health - availability, performance, monitoring, alerting, quality, currency and resiliency
• Serve as key liaison between the architecture and software engineering teams to influence the technical strategy for the organization, keeping in mind its cross-functional impacts, integration across the organization, and architecture rationalization
• Function as the go-to technical expert for the applications and infrastructure supported, requiring depth and breadth of knowledge in technologies, applications, integration, interfaces and business domain.
• Develop effective tooling, alerts, and response mechanisms to identify and address reliability and security risks leveraging automation to support problem prevention, detection, mitigation, and resolution.
• Enhance the velocity of the SDLC by engineering the appropriate solutions to increase delivery speed while adhering to technology standards for sustained reliability.
• Progressively implement preventative controls and drive increased automation and self-healing capabilities. Continue to improve cost efficiency baselines.
• Promote and implement innovative solutions.
• Champion the migration of applications to open source platforms, PaaS, containers, serverless, event-based designs, and other cloud technology standards for cloud-enablement and platform agility.
• Drive simplification across the stack, responsible for ensuring that all technical designs can be effectively operated in a cost-efficient manner, without adding operational complexity.
• Strong experience in setting up scalable SDLC environments using COTS, PaaS, SaaS products catering to Data, Application and Infrastructure-based pipeline needs
• Ability to build solutions to promote migration of applications to open source platforms, PaaS and use of containers and other cloud technology standards for cloud-enablement and platform agility.
• Ensure operational excellence. Independently drive the triaging and service restoration of all high impact incidents in order to minimize the mean time to service restoration and impact to the business. Demonstrate end-to-end ownership.
• Partner with infrastructure teams to design and implement intelligent automation and orchestration systems, enhanced monitoring/alerting capabilities and rapid service restoration processes. Take proactive measures to prevent high impactful incidents.
• Achieve and maintain the technical business continuity of Hartford and third-party assets that support customer-facing functions. Accountable for improving the IT application and infrastructure resiliency.
• Attention to detail and ability to manage multiple priorities in a fast-paced environment

• 8+ years of experience in application software solution development and execution skills for introducing evolving architecture-based solutions like Cloud, SaaS, and new UI frameworks.
• Hands-on experience with Java and J2EE technologies, such as, Java Web Services, JMS, JSP, XML, JSON, JDBC etc.
• Familiarity with observability tools like Dynatrace and Splunk is essential
• Experience with Web Services
• Solid understanding of technologies that support the services offered for cloud applications is essential and Gen AI solutions is a plus
• Bachelor's degree or equivalent work experience in Information Technology Management or equivalent experience
• A minimum of 3+ years of demonstrated leadership inclusive of the ability to influence senior management and critical stakeholders
• Must have demonstrated a strong track record of strategy development and achieving business plan objectives
• Must have exceptional communication skills (written, oral, presentation and facilitation)
• Firm analytical and problem-solving skills