Sr PS Tech - OZ10BN

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

This is an in- office position in Hartford, CT. The Sr PS Tech supports Group Benefit Operations and receives daily incoming medical underwriting (MUW) and statutory disability mail and is responsible for distributing documents for workflow to multiple departments. Handles administrative tasks related to Pulse and Personal Health Applications (PHA's) within the medical underwriting space.

Responsibilities:

• Collects, opens and sorts documents received via mail and KANA for MUW, Premium, Stat, Small Business Center, Banking Revenue and Control (BRC) & Producer
• Performs scanning and validation of PHA's and supporting documents into KOFAX for filing
• Responsible for MUW Applicant and Policyholder Returned mail
• Tracks Non-Compliant PHAs received in MUW
• Processes all types of statutory related mail and performs scanning and validation of letters into FileNet
• Corrects errors during visual inspection with an emphasis on accuracy and completeness
• Maintains accurate records

• 1 year experience preferred providing exceptional customer service
• Ability to work with speed and high level of accuracy in production environment
• Consistently demonstrates a high level of energy, and resilience in handling high volumes
• Detail oriented and consistently demonstrates follow-through
• Proven organizational abilities for a fluctuating and multi tasked environment
• Demonstrated ability to collaborate and work effectively with others
• Strong motivation to consistently deliver prescribed services and tasks associated with responsibilities
• Flexibility and teamwork required
• Excellent computer skills in Microsoft Office and ability to learn internal systems
• Consistently exceeds quality and production objectives
• Ability to work with minimal supervision
• Seeks self-development opportunities.
• Applies new learning's and changes to all related tasks.
• Demonstrates skills in using the various automation tools to process Plan Sponsor assigned technical tasks according to established processing procedures
• Keeps current on changes to processing guidelines
• Demonstrates proficiency in using Planned Sponsor reference materials and resources
• Demonstrates a working knowledge of general insurance concepts and terms