Site Reliability Engineer

Reliability Engineer - IE08GE

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

The Hartford's CARE - RE&A Organization is seeking a highly motivated, detail-oriented, and results-driven Reliability Engineer (Senior) to join our team. This position will play a crucial role to lead infrastructure resilience in ensuring the stability and performance of our systems in cloud and SAAS environments.

Successful candidates will be expected to demonstrate strong technical skills, excellent partnership with stakeholders and partner teams, willingness to understand existing processes and systems, solid technical acumen, experience in delivering quality technical solutions and ensure the systems are stable, performant, and secure.

• Assist in the use of best-in-class software engineering standards and design practices for instrumenting code/application technology stack to enable the generation of relevant metrics on overall technology health - availability, performance, quality, currency and resiliency.
• Assist the architecture and software engineering teams to influence the technical strategy for the organization, keeping in mind its cross-functional impacts, integration across the organization, and architecture rationalization.
• Assist on a team as a technical leader for the applications supported, requiring depth and breadth of knowledge in technologies, applications, integration, interfaces and business domain.

• Assist in developing effective tooling, alerts, and response mechanisms to identify and address reliability risks leveraging automation to support problem prevention, detection, mitigation, and resolution.
• Assist in enhancing the delivery flow by engineering the appropriate solutions to increase delivery speed while adhering to technology standards for sustained reliability.
• Partner to implement preventative controls and drive increased automation and self-healing capabilities. Continue to improve cost efficiency baselines
• Promote and implement innovative solutions.

• Ensure operational excellence. Collaborate to drive the triaging and service restoration of all high impact incidents in order to minimize the mean time to service restoration and impact to the business. Demonstrate end-to-end ownership.
• Partner with infrastructure teams to design and implement intelligent incident routing, enhanced monitoring/alerting capabilities and automated service restoration processes. Take proactive measures to prevent high impactful incidents.
• Achieve and maintain the continuity of Hartford and third-party assets that support a business function. Accountable for keeping the IT application and infrastructure metadata repositories current.

• Research and implement AI-based anomaly detection to predict infrastructure failures and automate preventive measures.
• Develop AI-powered troubleshooting copilots and LLM-driven operational assistants to accelerate incident resolution and root cause analysis.
• Implement AI/ML-based runbooks to automate system recovery and optimize operational efficiency.

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in Infrastructure Engineering, Site Reliability Engineering (SRE), or DevOps.
• Hands-on experience with observability tools: Prometheus, Splunk, Dynatrace, OpenTelemetry, CloudWatch.
• Deep knowledge of Infrastructure as Code (IaC) with Terraform, CloudFormation, or CDK.
• Proven ability to optimize CI/CD pipelines, automate deployments, and enforce DevSecOps best practices.
• Expertise in cloud platforms (AWS, GCP, Azure) and Kubernetes-based microservices environments.
• Strong proficiency in Python, Java for infrastructure automation and tooling development.
• Experience in AI/ML frameworks for observability, predictive failure detection, and AI-driven troubleshooting.
• Experience with Oracle and SQL Server relational database technologies. Knowledge of open-source database technologies is beneficial.
• Demonstrated experience working within Agile frameworks and methodologies.
• Excellent analytical, problem solving and interpersonal skills.