Shareholder Services Analyst - 87OY6E

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

Hartford Funds' Operations has the responsibility for transfer agency oversight, service operations as well as serving as the operational liaison for our key distribution partners.

This role will support the team's efforts to provide transfer agency and service operations for Hartford Funds and Hartford 529 Plans and support our main points of contact with our service providers and firms. This is individual will work closely with various internal departments including compliance, legal, product, finance, fund treasury, marketing, and sales, collaborating to execute on various deliverables, both internal and external. This position will also support project management for these related initiatives.

• Support the team in implementing initiatives such as new fund launches, name changes, mergers or liquidations; dealer or firm-initiated requests such as firm processing changes or fund adds
• Prepare and coordinate regulatory and non-regulatory shareholder mailings and notifications to financial intermediaries in conjunction with fund changes or corporate actions
• Assist in management of the Dealer Support mailbox, communicating with back offices, internal stakeholders, and our transfer agents
• Perform dealer agreement registration and maintenance. All dealer agreements are reviewed and administered through the team and require the ability to understand various agreements, terms, and fee arrangements
• Prepare monthly or ad hoc reporting by request
• Submit Invoice for payment for shareholder mailings

• Bachelor's degree in business or equivalent experience
• Financial services experience highly desired
• Preferable candidates will have mutual fund/529 business and operations experience, ETF or tender fund experience a plus
• Mutual Fund product/industry knowledge a plus
• Ability to work in a deadline oriented and fast paced environment with strong organizational and time management skills
• Strong attention to detail
• Proactive attitude; commitment to continuous learning; willing to challenge the status quo to improve processes
• Proven ability to work within a team or independently; thinks critically by gathering and investigating relevant information
• Communicates effectively both verbally and in writing; listens effectively and clarifies information
• Displays willingness to quickly learn product lines, procedures, and workflows
• Flexible with the ability to accept, create, and manage change
• Model ethical behavior and execute job responsibilities in accordance with Hartford Funds core values, ethics, and information protection policies
• Must possess a high degree of initiative and the ability to prioritize multiple tasks
• A demonstrated belief that everyone is your customer and possesses an ongoing dedication to exceeding the needs of customers
• Be part of a high performing team that collaborates on challenges, shares successes, and embraces change
• Proficiency in Microsoft Office Suite products required; experience with Microsoft Copilot a plus